Cloud Support Engineer Intern

Host
360 | Support Team
For engineers who love troubleshooting problems on modern infrastructure - not just using it.
Job Title :
Cloud Support Engineer Intern (Cloud Infrastructure & Managed Services)
Company :
Host
360
Location :
Remote
Type :
Paid Internship
Duration : 6 Months
Opportunity for Full-Time :
Yes (Based on Performance)
Positions : 3
Stipend  - Upto 15K INR (Experienced Members will be given more preference)

Position Overview
We are seeking a motivated and customer-focused Cloud Support Engineer Intern to join our Cloud Infrastructure & Managed Services team. This role is designed for early-career professionals who are passionate about cloud technologies, infrastructure operations, virtualization, and enterprise IT services.

The successful candidate will be responsible for supporting the day-to-day operations of cloud platforms, virtualized environments, storage systems, backup solutions, and managed infrastructure services delivered to enterprise customers. Working alongside experienced cloud architects and operations engineers, the Cloud Support Engineer will assist in monitoring, troubleshooting, incident management, service provisioning, and operational support activities across public, private, and hybrid cloud environments.
This position provides an excellent opportunity to develop hands-on expertise in cloud infrastructure, virtualization, operating systems, storage, networking, automation, and customer support within a Cloud Service Provider (CSP) environment.

Educational Qualifications
Bachelor's degree in computer science engineering or information technology

Key Responsibilities

Cloud Operations & Monitoring
Monitor cloud platforms, virtual infrastructure, storage systems, and managed services to ensure optimal performance and availability.
Perform first-level troubleshooting of cloud infrastructure incidents and service disruptions.
Analyze alerts generated by monitoring platforms and take appropriate corrective actions.
Escalate complex technical issues to senior engineering teams while maintaining ownership of customer communication and coordination.
Participate in 24x7 operational support activities as per business requirements.

Infrastructure Administration
Support provisioning, deployment, and lifecycle management of virtual machines, cloud resources, and customer environments.
Assist in managing compute, storage, networking, backup, and disaster recovery services.
Support routine maintenance activities, patch management, upgrades, and system health checks.
Assist with resource allocation, capacity planning, and infrastructure optimization activities.

Customer Support & Service Management
Respond to customer service requests, incidents, and operational queries within defined SLA commitments.
Participate in Incident, Problem, Change, and Service Request Management processes.
Maintain accurate updates within ticketing systems and operational platforms.
Coordinate with internal technical teams to ensure timely issue resolution and service delivery.

Backup, Storage & Business Continuity
Support backup and recovery operations across customer environments.
Assist in monitoring storage systems and ensuring data protection compliance.
Participate in disaster recovery testing and business continuity activities.
Support troubleshooting of backup, replication, and storage-related issues.

Documentation & Compliance
Maintain and create technical documentation, operational procedures, and knowledge base articles.
Document customer environments, configurations, and support activities.
Ensure adherence to organizational security, compliance, and operational standards.
Contribute to process improvement and operational excellence initiatives.

Learning & Development
Participate in technical training programs and certification initiatives.
Develop expertise across cloud platforms, virtualization technologies, storage systems, and managed services operations.
Stay current with emerging cloud technologies and industry best practices.

Required Technical Competencies

Cloud & Virtualization Fundamentals
Basic Cloud Computing Concepts
Public, Private, and Hybrid Cloud Models
Virtual Machines and Hypervisors
Resource Provisioning Concepts
Infrastructure as a Service (IaaS)
Operating Systems
Microsoft Windows Server Administration
Linux Administration Fundamentals
User and Access Management
Basic System Troubleshooting
Storage & Backup Fundamentals
SAN, NAS, Block Storage and Object Storage Concepts
Data Protection and Backup Fundamentals
Snapshot and Replication Concepts
Disaster Recovery Basic
Networking Fundamentals
Networking Fundamentals
IP Addressing and protocols
DNS, DHCP, NAT
VLAN Concepts
Basic Routing and Switching Knowledge
Network Troubleshooting Fundamentals
Monitoring & Service Management
Infrastructure Monitoring Platforms
Ticketing and IT Service Management Tools
Log Analysis and Event Monitoring
Incident and Change Management Processes

Preferred Technical Skills  (Good to have)
Candidates possessing exposure to the following technologies will be given…