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Manager - Technology; CRM

Job in 400001, Mumbai, Maharashtra, India
Listing for: TeamLease Edtech
Full Time position
Listed on 2026-06-22
Job specializations:
  • IT/Tech
    IT Project Manager
Job Description & How to Apply Below
Position: Manager - Technology (CRM)
About Team Lease Edtech () Team Lease EdTech ( formerly known as Schoolguru Eduserve) is Indias leading learning solutions company providing comprehensive services across Universities and Corporates. We have an exclusive partnership with 40 of Indias largest Universities across 16 Indian states, we train 3.5 Lakh students on our platform through 9 Indian languages, work with 500 corporates in their upskilling/skilling initiatives and manage over 200 degree, diploma, certificate programs .

Job Description – Manager (Technology)
Position

Location - Borivali east (Mumbai)
Working days - 5 days
Budget - 20lpa ( Fixed + Variable)

Experience Required
5–8 years  of overall experience in software development and technology solutions.
Minimum  1–2 years of experience  leading a technology team and managing cross-functional stakeholders.

Role Summary
We are seeking a highly skilled  Manager – Technology  with a strong software engineering background and hands-on experience in developing, integrating, and managing Marketing Technology (Mar Tech) and Customer Relationship Management (CRM) platforms. The ideal candidate should possess a combination of technical expertise, people management skills, and project execution capabilities to lead technology initiatives aligned with business objectives.
The role requires an individual who can effectively manage a small engineering team while working closely with business, product, and external technology partners to deliver scalable, secure, and high-performing solutions.

Key Responsibilities
Lead, mentor, and manage a team of software engineers, ensuring high-quality deliverables and adherence to engineering best practices.
Design, develop, customize, and maintain Marketing Automation and CRM platforms to support business processes and customer engagement initiatives.
Develop and manage integrations between CRM/Mar Tech platforms and internal/external enterprise applications using APIs, web services, and middleware solutions.
Collaborate with Product, Marketing, Sales, Operations, and external vendors to gather business requirements and translate them into scalable technical solutions.
Drive end-to-end project delivery, including solution design, development, testing, deployment, and post-production support.
Utilize  Jira  for sprint planning, backlog management, resource allocation, defect tracking, and Agile project execution.
Evaluate and implement  AI-assisted development  practices and modern engineering tools to improve development productivity, code quality, automation, and operational efficiency.
Conduct technical reviews, troubleshoot production issues, and provide architectural guidance to the team.
Monitor system performance, identify optimization opportunities, and drive continuous improvement initiatives.

Technical Skills Mandatory
Strong hands-on experience with one or more of the following Marketing Technology and CRM platforms:
Claud
Lead Squared
Hub Spot
Web Engage
Zoho CRM
Salesforce
Experience in application development, platform customization, workflow automation, and API integrations.
Strong understanding of REST APIs, web services, authentication mechanisms, and third-party integrations.
Experience working in  Agile/Scrum  environments with proficiency in  Jira .
Hands-on exposure to  AI-powered development tools  (e.g., Git Hub Copilot, ChatGPT, Cursor, or equivalent) and AI-assisted software development practices.
Strong knowledge of software engineering principles, system design, debugging, and performance optimization.

Leadership & Stakeholder Management
Proven experience leading a small engineering or technology team.
Minimum  1 year of experience  collaborating with multiple internal and external stakeholders, including business teams, product managers, vendors, and implementation partners.
Ability to prioritize competing business requirements and manage multiple technology initiatives simultaneously.

Preferred Qualifications
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.

Experience with cloud-based SaaS platforms and enterprise application ecosystems.
Exposure to Dev Ops practices, CI/CD pipelines, and version control systems is an added advantage.
Strong analytical, problem-solving, and decision-making skills.

Key Competencies
Technical Leadership
Software Development & Solution Architecture
Marketing Technology (Mar Tech) & CRM Platforms
Agile Project Delivery
Stakeholder Management
AI-Driven Engineering Practices
Team Leadership & Mentoring
Excellent Written and Verbal Communication Skills
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