Job Description & How to Apply Below
Placed by Hotsourced – connecting top Indian talent with world-class global companies
Our client is a growing technology services organization providing managed IT support solutions to businesses operating in modern cloud-first environments. They help organizations maintain secure, reliable, and efficient digital workplaces through best-in-class support, collaboration, and endpoint management services
They are seeking an experience d IT Support Specialist
to join their remote managed services team. This role is ideal for a customer-focused IT professional who enjoys troubleshooting technical issues, administering cloud productivity platforms, and delivering exceptional end-user support. The successful candidate will work independently, manage customer interactions directly, and play a key role in ensuring a seamless user experience across Google Workspace and Microsoft 365 environments
Company Description
Our client delivers managed IT services and support solutions to organizations operating across cloud-based environments. Their focus is on providing reliable, scalable, and secure technology support while maintaining exceptional service standards and customer satisfaction.
Operating within a structured managed services framework, the team emphasizes continuous improvement, accountability, and service excellence while empowering employees to take ownership of customer outcomes.
About
The Role
We are looking for a highly motivated
IT Support Specialist
with strong experience supporting Microsoft 365 and Google Workspace environments.
The role combines Level 1 and Level 2 technical support, identity and access management, collaboration platform administration, and mobile device management. You will work directly with customers via email, Slack, and ticketing systems, independently managing incidents and service requests while maintaining agreed service levels.
This is an excellent opportunity for an experienced support professional who thrives in a fast-paced environment, enjoys solving technical problems, and can operate with minimal supervision.
Responsibilities – What you'll be doing:
End User Support
Deliver Level 1 and Level 2 remote technical support for end users
Log, categorize, prioritize, and resolve incidents and service requests through the ITSM platform.
Provide clear and timely communication to customers and stakeholders.
Troubleshoot Windows, macOS, Android, and iOS issues.
Support productivity and collaboration applications across Microsoft 365 and Google Workspace.
Escalate complex issues to specialist teams when required.
Identity & Access Management
Manage user accounts across Microsoft 365 and Google Workspace.
Execute Joiner, Mover, and Leaver (JML) processes.
Provision and deprovision user accounts.
Manage permissions, licenses, and group memberships.
Support password resets, MFA configuration, and account recovery.
Ensure adherence to security and access governance policies.
Collaboration Platform Administration
Administer and support
Microsoft Outlook
Gmail
Microsoft
Teams Google
Meet One
Drive Google
Drive Share Point Online
Shared Drives
Troubleshoot:
Mail flow issues
Email forwarding
Shared mailbox access
Calendar permissions
Distribution lists
Inbox and transport rules
Mobile Device Management (MDM)
Support and administer endpoint management solutions
Enroll and configure corporate devices.
Apply security and compliance policies.
Troubleshoot enrollment and synchronization issues.
Support remote device actions including lock, wipe, and remediation.
Service Management
Meet or exceed contractual SLAs and KPIs.
Maintain accurate ticket notes and support documentation.
Update knowledge base articles and standard operating procedures.
Identify recurring issues and recommend improvements.
Collaborate with customer stakeholders and internal engineering teams.
Requirements –
What we're looking for:
We think the right candidate will tick most of the following boxes:
Minimum 3 years of experience in IT Support, Service Desk, or Managed Services.
Strong hands-on experience supporting Microsoft 365 environments.
Strong hands-on experience administering…
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