GM Cloud Operations

Role

Cloud Operations

Job Level/ Designation

M3

Function / Department

Central Operations Group-Active Operations

Location

Mumbai

Job Purpose

- To ensure 100% availability of the deployed cloud infrastructure.
- Streamline cloud operational processes to ensure healthy and robust network.
- Achieve set benchmarks for cloud KPI's
- Facilitate technology discussions, prioritization and governance to ensure timely execution
- Close Coordination with SNOC, Cluster and Code to address all issues related to cloud and get them resolved within TAT.
- Track release cycles of all software updates, firmware updates, security patches and ensure the cloud infrastructure are updated with latest software releases to maintain vendor support
- Alignment with SNOC/CODE/OEM for implementation of new feature, parameter changes to maintain uptime and improve CXX score.
- Work towards automation for various routine activities to reduce manual interventions and increase efficiency.
- Product / Vendor Governance to support proper RCA, Solution to mitigate outages
- Bridge between CODE, NOC, Clusters for Core Related engagement
- New OEM, Product introduction & validation

Key Result Areas/Accountabilities

- Life cycle management of the deployed cloud infrastructure
- Track KPIs of the cloud infrastructure and conduct improvement activities to ensure 100% availability
- Conduct optimisation activities related to cloud and ensure optimum usage of deployed infrastructure
- Proactive trending and forecasting of cloud resources to ensure utilization of available capacity
- Maintain latest blue print of the deployed cloud and update the same on regular basis
- Initiate automation of routine activities and reduce manual intervention.
- Develop triggers for various events to reduce TAT for resolving reported issues.
- Track and get the issues resolved reported in cloud infrastructure
- Track release cycles of all software updates, firmware updates, security patches and ensure the cloud infrastructure are updated with latest software releases to maintain vendor support
- Regular audit and review of the cloud infrastructure and recommend changes in the cloud infrastructure
- Take handover of cloud infrastructure deployed from projects team. Ensure all relevant points are closed prior to handover.
- Life cycle management – HW and SW
- Software upgrade FNI and Security Clearance
- Drive Faults and Alarm reduction
- RCA base leaning rollout
- Operational Guideline to circles
- Regulatory & Security Compliance for New Implementation
- Opex Guidance to Cluster & Finance
- Scope finalization for AMC/MS
- Central PR/PO for Opex / AMC/MS
- Architecture guideline validation & enforcement
- Optimization of the HW deployed and VM scaling.
- AMC & Opex guidance to circles & AMC / Opex - PR, PO, GRN ( PAN India).

Core Competencies, Knowledge, Experience

- Strong understanding and hands on experience on cloud infrastructure and related technologies, Nokia CBIS, Redhat Cloud, and Mavenir Experience is must.
- Knowledge and experience on Redhat Openshift environments.
- Understand the intricacies of each vendor product deployed in the network
- Experience in handling LIVE operations to judge given situation and take appropriate decisions
- Hands on experience on Nokia CBIS, Zabbix, and NADCM operations.
- Hands on experience in deploying open-stack (NFVI) cloud infrastructure
- Good understanding of CEPH based storage
- Good understanding of Openstack services, Undercloud and Overcloud Concepts.
- Good understanding of SDN technologies
- Hands on experience in updating/modifying networking of cloud infrastructure
- Good Understanding of Docker and Container.

Must have technical / professional qualifications

- BE/B. Tech in Electronics & Communication
- Training/certifications in relevant cloud technology Private/Public/Hybrid cloud)

- Linux advance Training/certifications
- Open stack Training/certifications

Years of Experience

15+ years of experience. (5-7 years in Cloud operations is must)