Technical Writer – SaaS & AI Products

Position: Technical Writer – SaaS & AI Products  ( 3 to 7 yrs )
Technical Writer – SaaS & AI Products

Experience:

3 – 7 Years

Location:

Remote / Bengaluru
Mode of Engagement:

Consultant
No of Positions:

2 - 4
Educational

Qualification:

Bachelor's degree in English, Technical Communication or related field
Industry:

SaaS / AI Products / Software Products
Notice Period:

Immediate Joiners Preferred

What We Are Looking For
Strong hands-on experience creating product documentation, user guides, implementation manuals, knowledge base articles, release notes, and technical documentation for SaaS products or software platforms.
Experience documenting AI, Generative AI, LLM, Automation, Cloud, API-based, or enterprise software products.
Ability to understand complex technical concepts and convert them into clear, concise, and user-friendly documentation.
Strong practical knowledge of software development workflows, SaaS applications, APIs, integrations, and technical product ecosystems.
Hands-on experience with documentation platforms such as Confluence, Notion, Git Book, Read Me, Document
360, or similar tools.
Comfortable using AI tools such as ChatGPT, Claude, Gemini, Perplexity, or similar platforms to improve research, documentation quality, and productivity.
Strong attention to detail, documentation standards, content structure, and information architecture.
Ability to collaborate closely with Product, Engineering, QA, Customer Success, and Implementation teams.
Experience managing end-to-end documentation ownership in a fast-paced product environment.

Responsibilities
Create, maintain, and continuously improve product documentation for AIMLEAP’s AI and SaaS solutions.
Develop user guides, onboarding documentation, implementation manuals, troubleshooting guides, FAQs, and knowledge base content.
Create API documentation, integration guides, developer references, and technical support documentation.
Prepare release notes, feature documentation, product updates, and change logs for new product releases.
Work closely with Product Managers, Engineers, QA teams, and Customer Success teams to ensure documentation accuracy and completeness.
Translate technical concepts into easy-to-understand content for both technical and non-technical users.
Establish and maintain documentation standards, templates, and best practices across products.
Manage documentation updates aligned with product releases, enhancements, and feature launches.
Build and maintain centralized documentation repositories and self-service knowledge bases.
Identify documentation gaps and proactively improve content quality, usability, and accessibility.

Qualifications
3–7 years of hands-on Technical Writing experience in SaaS, Software Products, AI Products, Cloud Platforms, or Enterprise Technology environments.
Strong practical exposure to software documentation, product documentation, API documentation, and knowledge management systems.
Experience working with Product, Engineering, QA, and Customer Success teams throughout the software development lifecycle.
Hands-on experience with Confluence, Git Book, Notion, Read Me, Document
360, Markdown, or similar documentation tools.
Good understanding of APIs, integrations, SaaS workflows, cloud applications, and modern software architectures.
Familiarity with HTML, Markdown, documentation publishing workflows, and content management best practices.
Experience using AI-powered writing and research tools within professional documentation workflows.
Strong written communication, editorial review, stakeholder management, and documentation planning skills.