SAP AMS FICO Consultant

Job Description

Role Overview

Zensar is seeking an experienced  SAP FICO Consultant  to support  AMS engagements  for global clients. The role focuses on  L2/L3 production support, incident and problem management, minor enhancements, and continuous improvement  in a  SLA‑driven, ITIL‑based support environment .

Responsibilities

Key Responsibilities

AMS Support & Incident Management

Provide L2/L3 production support for SAP FI and CO modules
Resolve incidents, service requests, and defects within defined SLAs
Perform root cause analysis (RCA) and implement permanent fixes
Proactively reduce recurring finance‑related incidents

Enhancements & Change Requests

Handle minor enhancements and configuration changes in FI/CO
Prepare Functional Specifications (FS) and coordinate with ABAP teams
Support release cycles, transport management, and regression testing

Business & Client Interaction

Act as functional SPOC for FICO AMS support
Interact with finance users across US / EU / APAC regions
Participate in AMS governance calls, SLA reviews, and status reporting

Testing & Documentation

Perform unit testing, integration testing, and UAT support
Maintain ticket documentation, SOPs, KT documents, and knowledge base
Support transition and knowledge‑transfer activities

Integration Support

Handle FICO integration issues with:
MM (GR/IR, vendor accounting)
SD (billing, revenue posting, credit management)
Asset Accounting & Controlling objects

Qualifications

Required Skills

SAP FI

GL, AP, AR
Asset Accounting
Bank Accounting & Payment programs
Month‑end and Year‑end closing activities

SAP CO

Cost Center Accounting
Internal Orders
Basic exposure to COPA
Cost allocations and settlements

AMS / Support

3–5+ years of AMS / production support experience
Strong knowledge of ITIL processes, SLAs, incident & problem management

Experience with Service Now / Remedy / JIRA

Preferred Skills (Zensar Focus)

Exposure to S/4

HANA Finance support
Experience handling audit, compliance, and SOX‑related issues
Client‑facing coordination & governance exposure
SAP FI or CO certification (good to have)

Soft Skills

Strong analytical and troubleshooting abilities
Confident client & stakeholder communication
Ability to work under pressure in AMS environments
Excellent documentation and reporting discipline

Key Deliverables (Zensar Expectations)

≥95% SLA & KPI adherence
Reduction in recurring finance incidents
High CSAT (Customer Satisfaction Score)
Audit‑ready documentation and compliance

About Us

At Zensar, we're  'experience-led everything' . We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose:  Together, we shape experiences for better futures . Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is  ONE with Client  - a set of four core values that reflect who we are and how we work:  One Zensar, Nurturing, Empowering, and Client Focus .

Part of the $4.8 billion RPG Group, we're a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.