Job Description & How to Apply Below
High Level is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, High Level supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.
To date, businesses operating on High Level have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.
Behind the platform, High Level powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.
Our people
With over 2,000 team members across 10+ countries, High Level operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.
Our impact
Every month, High Level enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We're proud to be a part of that.
Learn more about us on our Youtube Channel or Blog Posts
Role Overview
High Level is building a native document generation and management layer that powers every commercial interaction between our users and their customers — from the first estimate sent on a job to the signed contract, fulfilled invoice, and final receipt. We are hiring a Senior Product Manager – Documents to own this end-to-end vision across one of the most user-facing and commercially critical surfaces in our platform.
This role sits at the intersection of document creation, workflow automation, payment collection, and legally binding agreements. You will own the full lifecycle of commercial documents — Invoices, Estimates, Receipts, Contracts, and more — spanning both the user-facing AI-powered document builder and the automated pipelines that generate records as commerce activity flows through the platform. You will also lead High Level's push to build a native, in-house e-signature product designed to compete directly with standalone contract tools.
This role is ideal for PMs who have worked at the intersection of document workflows and financial products, who understand how well-designed document flows reduce friction in business relationships, and who have the product instincts to build a builder that non-technical users love — without sacrificing the depth that power users demand.
What You'll Do
Document Builder & AI-Powered Templates
Own the roadmap for High Level's document creation experience — an AI-powered, drag-and- drop builder that lets users design fully custom templates for every document type.
Extend the existing builder (currently supporting Documents and Contracts) to cover Invoices, Estimates, and Receipts with type-specific fields, logic, and layouts.
Define how AI assistance accelerates template creation — from generating complete layouts from a prompt to suggesting fields, content, and structure based on document type and business context.
Set standards for template management: saving, versioning, sharing, and applying templates consistently across the platform.
Commercial Document Lifecycle
Own the full lifecycle of payment-linked documents:
Estimate creation and delivery customer acceptance conversion to Invoice payment collection.
Own the automated document record pipeline:
Order placed Order document Invoice on fulfillment Receipt on successful payment.
Define the rules, triggers, and customization options governing how documents move through each stage — including partial payments, payment reminders, disputes, and failure handling.
Ensure the payment…
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