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Job Description & How to Apply Below
Customer Success Manager
Location:
Bengaluru/Pune/Mumbai/Delhi
Experience:
10+ years in Managing customer across :
Customer Success, Presales, Sales, Solution Consulting or Strategic Customer Engagement roles
Role Overview
As a Enterprise Customer Success Manager at Accops, you will be the strategic partner and business advisor for our most valued customers. This role demands a unique combination of Technical depth, Industry understanding , and Business strategy to identify customer use cases, drive adoption, and deliver long-term value.
You will work closely with C-level stakeholders to translate business challenges into technological outcomes, ensure successful product deployment, and lead value-based expansion conversations.
Key Responsibilities
Drives product adoption and retention customer whilst working hand-in-hand with customer teams and internal teams.
Act as a trusted advisor, guiding customers through technical enablement, architecture planning, and roadmap adoption.
Own customer value delivery:
Monitor business KPIs post-sales and actively drive outcomes tied to business impact.
Drive regular Monthly governance meetings and strategic EBRs with data-driven insights to reinforce ROI and identify upsell/cross-sell opportunities.
Collaborate with Product, Sales, Professional Services and Engineering to ensure customer feedback influences roadmap and execution.
Lead business case development and solution storytelling tailored to each customer’s strategic goals.
Champion customer advocacy by identifying case study, reference, and speaking opportunities.
Partner with customer executives to uncover strategic business use cases across industries (IT/ITeS, BFSI, Government, Healthcare, Manufacturing, etc.) and align them with Accops’ solutions.
Requirements
10+ years of experience in Customer Success, Presales, Sales, Solution Consulting or Strategic Customer Engagement roles in Technology companies (VDI, Cybersecurity, or IT Infrastructure domains preferred)
Proven track record of aligning complex Technical solutions with tangible business outcomes
Strong executive presence with the ability to influence Senior Customer Executives and lead cross-functional alignment
Deep understanding of industry-specific IT challenges and digital transformation trends
Self-starter with an ownership mindset and high accountability for customer success and growth
Strong analytical skills; ability to translate usage data and feedback into actionable strategies
Excellent communication, storytelling, and negotiation skills
Preferred Qualifications
Background in IT Security, VDI (Citrix, Accops, vmware,Omnissa) , or Secure Access technologies (Zero-Trust)
Experience Managing enterprise or strategic customer portfolios in an Individual contributor capacity
MBA or equivalent experience in business strategy is a plus
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