Consultant - Customer Success

Who we are:

We are a leading supply chain design and optimization company helping clients get the most out of their optimization efforts for smarter, faster, and more resilient decisions. We combine advanced analytics, AI-driven modeling, and innovative technology for empowering businesses to optimize their supply chains. We value curiosity, ownership, collaboration, continuous learning, and the drive to create meaningful business outcomes for our customers worldwide.
Our customers—including world-leading retailers, manufacturers, and logistics companies—are achieving dramatic improvements: 95% faster modeling, 20-25% cost reductions, and the ability to answer strategic questions in days instead of months. We're solving real problems at enterprise scale, and we're growing fast.

Who we’re looking for:
A self-starter who’s fascinated with new technology, inquisitive for creative approaches to solving problems, and is passionate about delivering high-value solutions to our customers. If, you’re passionate about tech and you love to apply your expertise in modeling, optimization, and simulation, then you are the person we seek.

What you’ll do:

Provide a customer focused service based on supporting a resolution either via call or email, in a professional and timely manner and in line with company procedures/standards
Manage the ticketing process to ensure that customer queries and feedback are effectively handled within company KPIs and standards
Achieve set targets and goals to maximize the customer experience and service provided by the company
Support pre-sales efforts, e.g. platform demo and proof of concept building and post-sales deployments of the platform on need basis
Assist engineering teams in coordinating operations and identifying errors & anomalies
Identify and verify service impact to customers, and dispatch subject matter experts in support of problem resolution.
Communicate with internal and customer-facing teams in support of status updates regarding open issues and implement actions in support of root cause analysis and problem remediation.

What you’ll need:

2-5 years of proven experience creating and delivering technically sound and competitive solutions to meet customer business objectives
Previous supply chain optimization experience desired, with Optilogic or other industry solutions
Previous optimization/simulation consulting or analytics experience desired
Knowledge of optimization and simulation using software solutions
Educational background in supply chain and/or operations research is a plus
Database skills and the ability to analyze and manipulate large data sets
Python programming skills a plus, pre-existing experience with Optilogic platform is a plus
Initiative taking and ownership mindset with due respect for teamwork and collaboration
Problem-solving mindset that can be applied to both known and unknown issues
Ability to communicate with customers to understand and define the problem
Demonstrated ability to quickly learn complex skills and apply knowledge to customer solutions
Willingness to work in flexible working hours in hybrid or remote mode and readiness to occasional travel within Asia or western countries; willingness to relocate within India
Bachelor’s degree (Master’s preferred) in science or technology covering optimization, supply chain, solution design; or equivalent combination of education and relevant experience

Why Optilogic:
At Optilogic we believe that optimization is not just a science, and work is not just a job - it's an art too. We’re not just building software; we’re shaping the future of supply chains. Here, you’ll collaborate with brilliant minds, tackle critical global challenges, and grow with a company that’s redefining an industry.
You'll represent genuinely innovative technology with proven customer results. No selling vaporware or explaining away product gaps—just demonstrable value and customers willing to advocate for us.
You will work with leadership that values input and results. You will have enormous growth opportunity to develop your career as our fast-growing company scales globally.

Our Culture
We're committed to building an inclusive team where different backgrounds, experiences, and viewpoints drive better decisions. We value:
Transparency and integrity – Direct and honest communication
Collaboration and respect – Diverse perspectives make us stronger
Innovation with accountability – Move fast, but deliver what you promise

Optilogic is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.