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Job Description & How to Apply Below
Bright Edge
Location:
Bengaluru / Mumbai / Delhi / Pune (Remote)
Experience:
3-8 years
Timings - EST / PST (4:30 PM to 1:30 AM IST)
Customer Success Manager
Level
Senior Individual Contributor | 3–8 years experience
Location
India — Bengaluru, Delhi NCR, Mumbai, Pune, Hyderabad
Work model
Remote
· Occasional travel as per the business requirement
Function
Customer Success
· Digital Marketing & SEO
About Bright Edge
Bright Edge is the world's leading AI-powered SEO and content performance platform, trusted by thousands of enterprise brands to turn organic search into measurable business outcomes. We sit at the intersection of search intelligence, content strategy, and AI-driven discovery — and we're expanding fast in India. This is your chance to get in early, shape something meaningful, and grow with us.
The Opportunity
This isn't a 'check in on adoption' CSM role. We need someone who genuinely geeks out on organic growth — someone who can walk into a room with a VP of Marketing and a Head of SEO, earn both their trust in the same conversation, and leave with a clear path to driving real business impact through Bright Edge.
You'll own a portfolio of sophisticated enterprise customers, act as their strategic partner through every stage of the customer lifecycle, and help them navigate one of the most significant shifts in digital marketing: the move from traditional search to AI-driven discovery. You'll build the playbooks, set the bar, and make your customers look brilliant.
What You'll Do
Lead enterprise organic growth strategy
Own enterprise portfolio of allocated accounts end-to-end — from onboarding through renewal and expansion.
Partner with digital and marketing leaders to translate their goals into clear SEO, content, and AI visibility roadmaps.
Guide customers through the shift from traditional keyword-based SEO to AI-driven discovery (AIO, GEO, LLM retrieval) with confident, data-backed recommendations.
Run QBRs, executive business reviews, and cadence calls that make stakeholders want to stay — and expand.
Drive retention, expansion, and business outcomes
Align SEO and AI initiatives to customer business outcomes — organic visibility, content performance, pipeline influence, revenue impact.
Shape renewal and expansion strategy across accounts, influencing multi-year engagements and long-term partnerships.
Identify risk early, tell a clear internal story, and run the right action plan — proactively, not reactively.
Surface wins, business outcomes, and success stories that support retention and make value visible and credible.
What You Bring
Must-haves
3–8 years of experience in Customer Success, digital marketing account management, SEO strategy, or a closely related field.
Genuine fluency in digital marketing — you understand how SEO, content, analytics, paid, and organic channels connect and interact.
Proven experience managing enterprise customer relationships end-to-end, including executive-level stakeholders, typically in a SAAS or tech setup.
Strong data storytelling ability — you can take performance data (rankings, traffic, content gaps, conversion impact) and turn it into a business case. Please note that this is absolutely non negotiable.
Experience running QBRs, executive reviews, onboarding programmes, and value realization conversations independently.
Comfort with analytics and reporting platforms:
Google Analytics, Adobe Analytics, Google Search Console, Power BI, Tableau, or similar.
Consultative mindset — you uncover goals, challenge assumptions, and propose strategic paths, not just reactive fixes.
Experience mentoring or leading more junior team members, even informally.
Nice-to-haves
Hands-on experience with SEO platforms:
Bright Edge, Semrush, Conductor, Botify, Ahrefs, seo Clarity, Similarweb, or Moz.
Familiarity with AI-driven search behaviour — AIO, GEO, LLM retrieval, Search Generative Experience, or equivalent.
Background in a digital/performance marketing agency with owned client strategy and reporting.
Experience supporting renewals, upsell, and expansion motions in a B2B SaaS environment.
Exposure to building or standardising delivery frameworks, playbooks, or practice…
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