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Job Description & How to Apply Below
We are a leading supply chain design and optimization company helping clients get the most out of their optimization efforts for smarter, faster, and more resilient decisions. We combine advanced analytics, AI-driven modeling, and innovative technology for empowering businesses to optimize their supply chains. We value curiosity, ownership, collaboration, continuous learning, and the drive to create meaningful business outcomes for our customers worldwide.
Our customers—including world-leading retailers, manufacturers, and logistics companies—are achieving dramatic improvements: 95% faster modeling, 20-25% cost reductions, and the ability to answer strategic questions in days instead of months. We're solving real problems at enterprise scale, and we're growing fast.
Who we’re looking for:
A self-starter who’s fascinated with new technology, inquisitive for creative approaches to solving problems, and is passionate about delivering high-value solutions to our customers. A go-getter who is passionate, creative, and driven to design exceptional solutions, who can collaborate with business partners, customers and internal teams, and integrate new solutions into existing enterprise architecture from technical, business, and user perspectives. If, you’re passionate about tech and you love to apply your expertise in modeling, optimization and simulation to deliver best customer experience and success, then you are the person we seek.
What you’ll do:
Support pre-sales, and customer engagement efforts e.g., lead platform demo, build proof of concept, support deployments of the platform and provides after-sales support to client teams
Help create and execute project plans and successful modeling strategies, working with a team of experienced project leaders and account specialists to deliver results
Creatively analyze model structure, inputs and outputs, and results to identify problems and opportunities, working with clients to realize improvement potential
Uncover and pursue solutions that improve project quality, timing, cost, or results
Collaborate with software development and product management teams to review and align design approaches for customer engagements
Provide a customer focused service based on supporting a resolution either via call or email, in a professional and timely manner and in line with company procedures/standards
Manage the ticketing process for support requests to ensure that customer queries and feedback are effectively handled within company KPIs and standards
Resolve support requests and guide team members in finding resolutions to the requests
Achieve set targets and goals to maximize the customer experience and service provided by the company
Assist engineering teams in coordinating operations and identifying errors & anomalies
Identify and verify service impact to customers, and dispatch subject matter experts in support of problem resolution.
Communicate with internal and customer-facing teams in support of status updates regarding open issues and implement actions in support of root cause analysis and problem remediation.
What you’ll need:
8-10 years of working experience creating and delivering technically sound and competitive supply chain solutions to meet customer business objectives
Knowledge of supply chain optimization and simulation using software solutions (Optilogic Cosmic Frog, Coupa SCG, Anylogistix and alike); experience with Optilogic platform is a plus
Demonstrated ability to quickly learn complex skills and apply knowledge to customer solutions
Experience in database skills and ability to prepare, analyze and augment large datasets
Previous optimization/simulation and supply chain analytics or consulting experience desired
Educational background in supply chain and/or operations research is a plus
Proficiency in API-based system integration and Python programming skills is a plus
Experience with major application development platforms (Azure), CI/CD tools, Python, and PostgreSQL is a plus
Initiative taking and ownership mindset with due respect for teamwork and collaboration
Ability to lead and drive own work, and coach & guide team members
Problem-solving…
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