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Assistant Manager - CRM Operations

Job in 400001, Mumbai, Maharashtra, India
Listing for: Emeritus
Full Time position
Listed on 2026-07-10
Job specializations:
  • IT/Tech
    Digital Marketing, Technical Support
Job Description & How to Apply Below
About Emeritus:

Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 50 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China. Emeritus’ short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies, and organizations.

Its unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors and coaches has educated more than 250,000 individuals across 80+ countries.

Founded in 2015, Emeritus, part of Eruditus Group, has more than 2,000 employees globally and offices in Mumbai, New Delhi, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai. Following multiple funding rounds, including a $650 million Series E round in 2021 and a $150 million Series F round in 2024 led by TPG, the company is valued at approximately ~$3 billion and is backed by Accel, Soft Bank Vision Fund 2, CPP Investments, and other leading global investors.

Roles and Responsibilities:

● Lead all the creation & execution of CRM journeys & automations to boost customer conversion & promotional communications for a specific LOB

● Manage cross functional and geographical stakeholder management to deliver on the set campaign objectives

● Innovate on new campaign types and identify opportunities for increasing the deliverability

● Partner closely with both Growth Manager, technical, and creative colleagues across the organization, including product managers, engineers, experience designers, content strategists, researchers, creatives, legal, operations, policy, and PR.

● Anchor project briefs and serve as a SPOC for campaign execution and RCAs

● Develop, measure, and reach objectives and key results at pace without sacrificing quality.

Skills and

Qualifications:

● 3-4 years of relevant work experience in CRM campaigns in Ops function at high growth or technology companies.

● Experience working on SFMC CRM platform is highly preferred

● Best-in-class communication skills with a proven ability to work directly with technical teams, and lead cross functional teams more broadly.

● An understanding and passion for recognizing emerging trends, creative excellence, and new technologies.

● Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives

Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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