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Job Description & How to Apply Below
Dev Ops Support Engineer
Location:
Bengaluru (Onsite Position)
-Working
Shift: Will be assigned between 6:00 AM - 12:00 AM based on the requirement
HC - 6
Contract duration 6 month with Devloit with renewable
Candidate must have at least 2 years of Salesforce and Copado experience. We are looking for immediate joiners.
Key Responsibilities
● Manage case queues in accordance to customer agreements.
● Answer technical questions, solve technical problems, and suggest appropriate
workarounds related to Copado platform.
● Understand and advocate for customer needs.
● Resolve customer service issues and skillfully manage/troubleshoot complex customer
service problems.
● Manage customers' expectations and experience in a way that results in high customer
satisfaction.
● Develop and maintain technical expertise in assigned areas of product functionality and
utilize that expertise effectively to help customers.
● Create knowledge base materials dedicated towards operational efficiency.
● Research, document, and escalate cases according to procedure.
● Actively participate in job-related training and assist with the design and delivery of
product and other technical training.
● Review support cases for technical and troubleshooting accuracy.
● Identify product and services up-sell opportunities and describe Copado solutions to
customers in a way that is articulate, accurate, and persuasive.
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