Job Description & How to Apply Below
India | Remote | Full-time
UK business hours
EHR / EMR / HIS | Clinical Workflows | Implementation | Client Ownership
Take healthcare clients from workflow discovery to go-live, and continue owning them afterwards
Script Assist is looking for an experienced EHR Implementation Project Manager with deep, hands-on knowledge of configurable healthcare software.
We are looking for someone who has personally taken healthcare customers through the journey from:
workflow discovery → requirements → configuration → implementation → testing → training → go-live → post-implementation optimisation
and who is comfortable remaining a key client owner once the system is live.
This is not a generic project-management role.
We need someone who understands the EHR / EMR / HIS itself deeply enough to understand how a customer should use it, how workflows should be configured and what is actually causing a problem.
The ideal person is:
An EHR implementation expert who knows the product deeply and can manage the client — not a project manager who only manages timelines.
About Script Assist Script Assist is building the operating system for next-generation private healthcare in the UK.
Our software is used by clinics, pharmacies and healthcare operators and already supports tens of thousands of medical cannabis prescriptions every month .
We are expanding into additional areas of private healthcare including:
ADHD
Weight management
Longevity
Specialist private medicine
Other complex treatment areas
Our platform supports complex healthcare workflows across:
Patient onboarding
Clinical consultations
Scheduling
Prescribing
Repeats
Pharmacy
Dispensing
Inventory
Payments
Operational workflows
Patient communications
Reporting
Integrations
Every customer operates slightly differently.
The role is about understanding those differences and helping each customer use the platform successfully.
What you will own You will take significant ownership of important Script Assist customers.
For new clients, you will help take them from initial discovery through implementation and go-live.
For live clients, you will remain involved as someone who deeply understands:
Their organisation
Their workflows
Their configuration
Their users and roles
Their operational challenges
Their outstanding issues
Their evolving requirements
How they could use Script Assist better
You should become the person who can say:
“I understand how this customer operates, how their system is configured, what they are trying to achieve and what needs to happen next.”
⚙️ Workflow discovery & configuration This is one of the most important parts of the role.
You should have personally worked with healthcare clients to understand how their clinical or operational workflows should be configured within an EHR, EMR or HIS.
Your experience may include:
Workflow discovery
Requirements gathering
Workflow mapping
System configuration
Forms and templates
Modules
User roles
Permissions
System settings
Clinical workflows
Scheduling workflows
Patient workflows
Order workflows
Pharmacy workflows
Rules and validation
Work queues
Data migration
Integration requirements
Configuration testing
You do not need to personally configure every setting yourself.
But you must understand the software deeply enough to know what needs configuring and why .
️ Implementation ownership You may own or coordinate:
Discovery
Requirements
Implementation planning
System setup
Configuration
Data migration
Integrations
Customer dependencies
Testing
UAT
Training
Go-live readiness
Go-live
Hypercare
Post-go-live optimisation
You should be comfortable managing several moving parts while keeping the client confident and the internal team clear about what needs to happen.
Direct client ownership You will work directly with UK clinics, pharmacies and healthcare operators.
You will:
Lead regular client meetings
Run workflow-discovery conversations
Understand customer requirements
Ask detailed questions
Explain system behaviour
Manage expectations
Challenge unclear requirements
Push back professionally
Keep actions moving
Coordinate internal teams
Give clear progress updates
Manage difficult situations
Help customers improve how they use the platform
Excellent spoken and written English is essential.
You…
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