Job Description & How to Apply Below
We are looking for an experienced Senior Fresh service Consultant with 7+ years of experience in ITSM, service management, and enterprise SaaS consulting. The ideal candidate will have strong hands-on experience in implementing, configuring, and optimizing Fresh service solutions and independently managing client engagements.
Key Responsibilities
Lead end-to-end Fresh service implementation and consulting projects.
Conduct discovery sessions and gather business and technical requirements.
Configure and optimize ITSM processes, including Incident, Service Request, Problem, Change, and Asset Management.
Design and configure Service Catalogs, Service Portals, workflows, approval processes, SLAs, and automations.
Configure CMDB, asset management, discovery, and asset lifecycle processes.
Develop integrations using APIs, webhooks, and third-party platforms.
Conduct client workshops, demonstrations, UAT, training, and go-live activities.
Provide Fresh service and ITSM best-practice recommendations.
Troubleshoot complex configuration, workflow, and integration issues.
Prepare functional and technical documentation.
Mentor junior consultants and provide technical leadership where required.
Required Skills & Experience
7+ years of overall experience in ITSM, IT Service Management, SaaS consulting, or related areas.
Strong hands-on experience with Fresh service implementation, configuration, and administration .
Experience with :
Fresh service ITSM modules
Service Catalog and Service Portal
Workflow Automator
SLA and escalation management
Asset Management and CMDB
Discovery and asset lifecycle management
Analytics and Reporting
Strong understanding of ITIL processes and ITSM best practices .
Experience with REST APIs, webhooks, and third-party integrations.
Ability to translate complex business requirements into scalable Fresh service solutions.
Excellent client-facing, communication, and stakeholder management skills.
Proven ability to independently manage projects from discovery through implementation and go-live.
Preferred Qualifications
Freshworks or Fresh service certifications.
ITIL Foundation or higher certification.
Experience with Fresh service Enterprise capabilities.
Experience integrating Fresh service with Microsoft 365, Azure AD, Jira, Service Now, or other enterprise platforms.
Knowledge of automation and integration tools such as Power Automate, n8n, or similar platforms.
What We’re Looking For
We are looking for a senior consultant with 7+ years of experience who can independently lead Fresh service projects, engage directly with clients, provide strategic recommendations, and deliver successful ITSM implementations from requirement gathering to go-live.
Position Requirements
10+ Years
work experience
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