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Job Description & How to Apply Below
Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.
Job location – Remote
Shift Timing – 3:30 Am – 11:30 AM
SAP BASIS Consultant – Production Support (P1/P2 Tickets) – Hyderabad/Mumbai, India
Syntax is a leader in providing Cloud and Managed Services to businesses across North America. Syntax’s cloud offerings, including their best in class Enterprise Cloud for ERP, continue to grow and accelerate; a unique offering that safely hosts and manages critical business applications. Syntax partners with global IT leaders such as Oracle, IBM and others.
Job Title
SAP BASIS Consultant – Production Support (P1/P2 Tickets)
Experience:
6–8 Years
Job Summary
We are looking for an experienced SAP BASIS Consultant to provide production support for critical SAP landscapes, with a strong focus on handling P1 and P2 priority incidents . The role requires solid expertise in SAP system administration, monitoring, performance tuning, transport management, and system availability .
The consultant will be responsible for ensuring stability, reliability, and performance of SAP systems, while working closely with application, infrastructure, database, and business teams to resolve high-priority issues within SLA timelines.
Key Responsibilities
Production Support & Incident Management
Handle P1 and P2 priority tickets related to SAP BASIS and ensure resolution within defined SLA/KPI targets.
Perform incident analysis, troubleshooting, and impact assessment for critical production issues.
Drive major incident resolution calls and coordinate with cross-functional teams during system outages or performance degradation.
Perform root cause analysis (RCA) for recurring incidents and recommend preventive measures.
Provide timely communication and status updates to stakeholders during critical incidents.
SAP BASIS Administration
Administer and support SAP landscapes including development, quality, and production environments.
Perform SAP system monitoring, health checks, and issue resolution.
Manage SAP instance start/stop, client administration, spool management, background jobs, and user administration support .
Support kernel upgrades, profile parameter changes, and patch activities .
Manage transport requests and coordinate transport movements across environments.
System Monitoring & Performance Optimization
Monitor system performance, work processes, logs, dumps, and queues .
Analyze and resolve issues related to:
System availability
Performance bottlenecks
Background job failures
Update terminations
Short dumps
Lock entries
Spool issues
Coordinate with DB and infrastructure teams for performance improvements and system stability.
Required Skills
6–8 years of experience in SAP BASIS administration and production support
Strong experience in handling P1 and P2 tickets in SAP production environments
Hands-on experience in:
SAP system monitoring and administration
Transport management
Background job monitoring
Spool and printer administration
User and client administration
Kernel and patch activities
Strong knowledge of:
SAP Net Weaver
System performance tuning
Work process analysis
Short dumps, logs, and trace analysis
Experience in incident management, troubleshooting, and RCA
Exposure to ticketing tools such as Service Now, Jira, or Remedy
Preferred Skills
Experience in SAP HANA and S/4
HANA environments
Knowledge of database administration coordination (HANA/Oracle/SQL Server/DB2)
Exposure to SAP Solution Manager, ChaRM, and monitoring tools
Experience in system refreshes, upgrades, and patching activities
Familiarity with cloud-hosted SAP environments such as Azure, AWS, or private cloud
Understanding of ITIL support processes
Education
Bachelor’s degree in Computer Science, Information Technology, Engineering, or related discipline
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