Intern - IT & Desktop Support

Job Description
Role:  Intern - IT & Desktop Support

Roles & Responsibilities :
Technical sound in windows troubleshooting, blue dump error etc
Hands on experience on Windows 11 OS . Good in troubleshooting for MS Office Outlook, 0365 and application
Address user tickets regarding hardware, software and networking .
Walk-in users through installing applications and computer peripherals
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Basic network knowledge. . Must have knowledge on VC and projector/presentation set-up
Must have knowledge of Antivirus / Drive Encryption-Decryption concept should be clear
Test alternative pathways until you resolve an issue .
Record technical issues and solutions in logs
Direct unresolved issues to the next level of support personnel Help create technical documentation and manuals Requirements
Hands-on experience with Windows and Mac OS environments
Working knowledge of office automation products and computer peripherals, like printers and
scanners
Ability to perform remote troubleshooting and provide Excellent problem-solving and multitasking skills
Follow up with the users to ensure their technical issues are resolved
Maintain weekly reports on users inquiries, responses and feedback so as to develop customer service analytics and trends
Respond to users queries in a timely and accurate way, via the help desk tool, email, chat or phone
Identify users needs and help customers use specific features
Update our internal databases with information about technical issues and useful discussions with users
Documentation of review process
Follow up with users to ensure their technical issues are resolved