MPS Support & Deployment Specialist – Post Services | APAC

MPS Support & Deployment Specialist – Post Services | APAC
About the Role
We are looking for a highly skilled  MPS Support & Deployment Specialist  to join the Post Services team. This role will provide technical and operational support to filmmakers and production teams, helping them effectively use Netflix’s MPS tools and ensuring post-production workflows remain operational and production timelines are protected.
The role will also act as a bridge between production users and Product & Engineering teams by identifying recurring issues, gathering feedback and helping drive improvements to Netflix’s tools and workflows.

Key Responsibilities
Provide  best-in-class technical support  to production teams and quickly troubleshoot issues impacting post-production workflows.
Monitor  MPS automated file transfers and system health  through operational dashboards and proactively identify potential issues.
Provide subject-matter expertise across core MPS tools and workflows, including:
Footage Ingest / Auto Ingest
Media Library
Conform Pulls
VFX Pulls
Dailies workflows
Media transfers and content workflows
Troubleshoot issues across post-production workflows and provide appropriate remediation rather than simply resolving individual support requests.
Gather and analyze recurring issues and feedback from production teams and translate these into actionable insights for  Product and Engineering .
Partner with regional Production Technology teams to provide local workflow, production and market context.
Support the continuous improvement of tools, troubleshooting processes and production workflows.
Required Skills & Experience
3+ years of experience  in post-production support, production technology, media operations, vendor support or studio/network support.
Strong understanding of  content creation, on-set production and post-production workflows .
Hands-on experience with post-production tools such as:
Avid Media Composer
Adobe Premiere
Film Light Baselight
Color front OSD / Transkoder
Autodesk PIX / Flow Capture
Aspera
Strong understanding of workflows such as  dailies, VFX pulls, conform, review & approval and media ingest .
Understanding of  color science and post-production workflows .
Basic command-line proficiency and understanding of  APIs and API interactions .
Knowledge of  JSON, XML, CSV, ALE, EDL, MHL/ASC-MHL and FDL .
Familiarity with different storage environments including  local storage, SAN and cloud storage .
Strong troubleshooting, analytical and problem-solving skills.
Excellent communication and stakeholder management skills with the ability to work effectively with production teams, vendors, Product and Engineering.
Working Model
This role operates in a  flexible, global “follow-the-sun” support model  and may require:
Rotational shifts
Night shifts
Weekend support
Extended/off-hours coverage
Availability to support productions across different time zones
The successful candidate should be comfortable working in a production-critical environment where quick response, technical expertise and strong customer service are essential.
Ideal Candidate
The ideal candidate will combine  strong post-production expertise with technical troubleshooting and production support experience . Candidates from post-production studios, VFX organizations, OTT platforms, media technology companies, content service providers and studio/network environments would be highly relevant.
The role requires someone who can understand a production issue from both a  creative workflow and technical perspective , resolve it effectively, and identify opportunities to improve the underlying tools and processes.