Job Description & How to Apply Below
Serve as a primary point of contact during the software implementation process for the customer.
Capable of working on multiple projects and with multiple clients and/or partners.
Complete implementation tasks and coordinate activities with the customer, trading partners and other implementation team members.
Mostly focuses on mid-size to larger projects.
Assist the customer with training and usage of the solution.
Facilitate the EDI testing process.
Assist the customer with the integration testing process, including understanding of integration functions and integration mapping changes.
Configure software solution in order to meet customer business requirements.
Verify that solution functionality is accurate and complete.
Identify and communicate implementation issues and escalate to Implementation Manager and/or Project Manager (or appropriate parties).
Follow the EDI Project Management Methodology on all projects
Responsible for working with internal and external resources to drive the successful completion of a project.
Prioritize tasks to meet customer expectations.
Identify and communicate software and mapping issues to technology and mapping teams.
Works directly with other Implementation Specialists, Mapping Specialists, and other resources on assigned projects to ensure EDI testing is complete and accurate
Recognize and document issues or concerns uncovered during the implementation process in order to promote future problems from re-occurring
Provide timely task updates to the on all assigned tasks and responsibilities to the assigned Project Manager or appropriate parties.
Keep project tasks and other key information up-to-date
Requirements
Experience performing and coordinating project tasks for software implementations with limited supervision.
Proven ability to serve as a primary contact for a new customer implementation that includes all phases of project lifecycle: kickoff, configuration, testing, and production.
Experience in working with high volume customers and/or tasks with proven ability to keep organized and multi-task.
Prior experience in training customers on application software including conducting training webinars or one-on-one customer training sessions.
Prior experience in configuring software applications, based on customer specifications
Prior experience in testing software, or working with customers on testing processes
Experience with Microsoft Office and Internet applications required
General understanding of B2B, commerce, electronic data interchange (EDI), and supply chain processes required
Familiarity with XML is preferred
Experience with text editing and data mapping tools is preferred
Experience with business systems such as Quick Books, Sage, SAP, Net Suite, or Microsoft Dynamics is a plus
Prior experience with True Commerce EDI products and services in an implementation role; or equivalent experience with or another B2B or EDI provider is desired.
Experience with AI Tools such as Co-pilot or Claude desired
Proven analytical, problem solving and troubleshooting skills
Willingness to dedicate extra effort beyond standard working hours
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