Job Description & How to Apply Below
Experience:
10+ Years
Relevant Service Now
Experience:
8+ Years
Role:
Service Now Architect – ITOM / Platform / Integrations
Location:
Remote
Job Summary
We are looking for an experienced Service Now Architect with 10+ years of overall IT experience and strong hands-on experience in Service Now ITOM, CMDB, Discovery, Service Mapping, Event Management, integrations, and platform architecture .
The candidate will be responsible for designing scalable and enterprise-grade Service Now solutions , defining technical architecture and integration strategies, establishing platform best practices, and providing technical leadership across Service Now implementations and transformation initiatives.
The ideal candidate should have a strong balance of architecture and hands-on technical expertise , with the ability to work closely with business stakeholders, infrastructure, cloud, Dev Ops, and application teams.
Key Responsibilities
Define and own the technical architecture and solution design for Service Now ITOM and related platform initiatives.
Design scalable solutions across CMDB, Discovery, Service Mapping, Event Management, Service Graph Connectors and CSDM .
Define CMDB architecture, data models, CI relationships, data governance and CSDM alignment .
Architect integrations between Service Now and enterprise systems, cloud platforms and monitoring tools, including AWS .
Define integration patterns using REST/SOAP APIs, Integration Hub, Flow Designer, MID Server and Scripted REST APIs .
Provide architectural guidance on configuration vs customization , ensuring solutions remain scalable, maintainable and upgrade-safe.
Define and review technical solutions involving JavaScript, Glide APIs, Script Includes, Business Rules and other Service Now development components .
Establish Service Now platform architecture standards, development best practices, security and governance frameworks .
Provide technical leadership for ITSM capabilities including Service Catalog, Request Fulfillment and Change Management where required.
Support architecture and integration requirements for Dev Ops, CI/CD and release/deployment processes .
Conduct technical design reviews, architecture reviews and code/design governance.
Lead troubleshooting and resolution of complex ITOM, CMDB, Discovery, Service Mapping and integration issues .
Work closely with business stakeholders, enterprise architects, infrastructure, cloud, Dev Ops and application teams to translate business requirements into scalable Service Now solutions.
Provide technical leadership and guidance to Service Now developers and implementation teams.
Contribute to solution proposals, technical documentation, estimation and RFP/RFI responses where required.
Support Service Now upgrade planning, platform modernization and continuous improvement initiatives.
Required Skills
10+ years of overall IT experience with 8+ years of relevant Service Now experience .
Strong experience in Service Now architecture and solution design .
Strong hands-on expertise in ITOM .
Extensive experience with CMDB, Discovery, Service Mapping and Event Management .
Strong understanding of CSDM, CMDB governance, CI relationships and data management .
Experience with Service Graph Connectors .
Strong knowledge of Service Now platform architecture and best practices .
Strong Service Now JavaScript and scripting skills.
Good knowledge of Glide APIs, Script Includes, Business Rules and Client Scripts .
Strong experience with REST/SOAP APIs and bidirectional integrations .
Hands-on experience with Integration Hub, Flow Designer and MID Server .
Experience with AWS / cloud integrations and Discovery .
Good understanding of ITSM, Service Catalog, Request Fulfillment and Change Management .
Exposure to Service Now Dev Ops, CI/CD and deployment integrations .
Experience in technical design, architecture reviews and solution governance .
Strong communication and stakeholder management skills.
Good to Have
Service Now Certified Technical Architect (CTA) or progress toward CTA.
Service Now ITOM Implementation Specialist / CIS-ITOM certification.
CIS – Discovery / CMDB / CSDM .
Experience with Jenkins, Git Hub, Git Lab or Azure Dev Ops .
Experience with Service Now upgrades and large-scale enterprise implementations .
Experience working with enterprise architecture teams and architecture governance boards .
Experience with Service Now AI / Now Assist / automation is an advantage.
Primary Skills
Service Now ITOM | CMDB | Discovery | Service Mapping | CSDM | Event Management
Secondary Skills
Integration Hub | Service Graph | REST/SOAP | MID Server | Flow Designer | Platform Architecture
Additional Skills
ITSM | Dev Ops | CI/CD | AWS | JavaScript | Service Now Governance
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