Senior ServiceNow Technical Consultant

Summary
Milestone Technologies is actively seeking a Senior Service Now Technical Consultant to join their team on a full-time basis. The company is looking for experienced Service Now delivery experts with a strong background in assisting organizations in adopting service management and asset management best practices and optimizing them on the Service Now platform. The successful candidate will possess expertise in service management/asset management process design and Service Now configuration and development.

Responsibilities

• Partner with Milestone Technologies Solutions Architect to assess current state processes and tools, define Service Now solution requirements, and configure Service Now accordingly

• Work with clients to assess current state processes and tools, define Service Now solution requirements, design solutions, and create implementation plans

• As a senior technical member of the team, deliver hands-on configuration, development, and integration services

• Produce process guides, training guides, and other core project deliverables as needed

• Lead and support practice build efforts, including the development of practice intellectual property (IP)

Skills

• 5+ years of experience with the  Service Now  Platform

• ITSM, ITOM, ITAM

• 5+ years of professional services/consulting experience

• ITIL v4 Foundations certification or commitment to attaining it within the first 8 weeks of employment

• Service Now CSA and 2 additional CIS certifications

• Experience with HAM, and  Service Now discovery

• Integration experience, including but not limited to SCCM or other software discovery tools

• Excellent understanding of implementation methodologies/SDLC (e.g., Agile Scrum, Waterfall)

• Advanced level understanding of Service Now application UI and workflow configuration, report development, and integration components (e.g., LDAP, SSO, etc.)

• Excellent interpersonal skills and experience in public speaking situations