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Job Description & How to Apply Below
Shift Manager
Roles & Responsibility :
Team Management:
Supervise and manage the team on the floor, ensuring adherence to schedules, handling escalations, and fostering a collaborative and productive work environment.
Ticket Resolution Oversight:
Monitor and oversee the ticket resolution process, ensuring timely and efficient handling of incidents, requests, and problems in alignment with established service level agreements (SLAs
Information Reporting to Management:
Provide regular updates and reports to higher management regarding team performance, ticket resolution metrics, and operational issues, contributing to informed decision-making.
Incident Management Reporting:
Manage and report on incident management activities, including response times, resolution rates, and post-incident reviews, identifying trends and recommending improvements.
Change Management Support:
Facilitate change management processes by ensuring team compliance with change procedures, overseeing change implementation during shifts, and reporting on change success rates and potential issues.
Qualifications:
Any Graduate
Job Location : CBD Belapur
TOTAL
Experience:
Min. 8 years
Certification : ITIL & PMP.
Salary: As per industry standards.
Industry: IT
Employment Type:
Full Time, Permanent
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