Ai and IT specialist

Company Description  iThink Media is an independent advertising agency based in Mumbai, focused on delivering real visibility and measurable results for brands. Originally specialized in Out-of-Home advertising, the company has evolved into a full 360-degree media agency, offering outdoor, digital, activations, and end-to-end brand strategy. iThink Media is distinguished by its data-driven planning, using insights and performance tracking to help brands spend smarter and achieve better outcomes with full transparency.

The agency builds campaigns centered on clarity, creativity, and impact, supported by a strong execution network across sectors such as real estate, FMCG, infrastructure, and retail. iThink Media aims to be a trusted partner for brands looking to deliver, scale, and grow with strategic, reliable, and effective media solutions.

Role Description  The AI and IT Specialist is a full-time, on-site role based in Mumbai. This role involves developing Ai tools, managing and maintaining the company’s IT infrastructure, including networks, systems, and security tools, to ensure smooth and secure operations. The specialist will configure, monitor, and troubleshoot hardware, software, and network components, and support AI-driven tools and workflows used in campaign planning, data analysis, and performance reporting.

Daily tasks include responding to technical issues, optimizing system performance, implementing security best practices, and collaborating with internal teams to ensure technology solutions align with business and media objectives. The role also involves documenting IT procedures, supporting technology upgrades, and contributing to the integration of new AI and automation solutions across the agency.
Qualifications

Candidates should possess strong skills in Information Technology and Troubleshooting, including experience with operating systems, hardware, software, and incident resolution.
Candidates should possess solid Network Administration and Network Security skills, including configuration, monitoring, access control, and basic cybersecurity best practices.
Candidates should possess effective Customer Service skills, with the ability to support non-technical team members, communicate clearly, and manage helpdesk-style requests.
Experience working with AI tools, data analytics platforms, or automation solutions in a business or media environment is highly beneficial.
Relevant degree or diploma in Computer Science, Information Technology, or a related field, or equivalent practical experience.
Strong problem-solving abilities, attention to detail, and the capacity to work independently and collaboratively in a fast-paced agency setting.
Familiarity with cloud services, backup solutions, and IT security compliance standards is an advantage.