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Service Delivery Analyst; Domain

Job in 400001, Mumbai, Maharashtra, India
Listing for: Capgemini
Full Time position
Listed on 2026-07-01
Job specializations:
  • Language/Bilingual
    Technical Support
Job Description & How to Apply Below
Position: Service Delivery Analyst (Travel Domain)
Your Role     This role is a liaison between internal teams and is responsible for addressing online reservation fulfilment questions, problem-solving, and delivering results across multiple complex tasks.

At least 6+ years of experience in the business travel industry (equivalent experience preferred)
Technically proficient in supporting multiple GDSs, Point of Sale tools, and other applications
Knowledgeable about Online booking tools.
Highly experienced in Travel and/or Airline industry
Your Profile
Support teams
Consult with cross-functional teams.
Support Client Management.
Collaborate with Product Teams
Case Management.
Technical Escalation.
Problem-Solving Approach.

What you''ll love about working here :
. We're committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging  are valued for who you are, and you can bring your original self to work.
. Every Monday, kick off the week with a musical performance by our in-house band - The Rubber Band. Also get to participate in internal sports events, yoga challenges, or marathons.
. At Capgemini, you can work on cutting
-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.
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