Supply Chain Operations Manager

Peanut butter and Jelly Private Limited (About Get-A-Whey), a subsidiary of Heritage Foods Limited, is engaged in curating & retailing healthy desserts, primarily protein Ice Creams, Keto Desserts, Vegan Ice Pops, Low Cal Kulfis and other food products through e-commerce and q-commerce platforms and retail chain stores in India under the brand name “Get-A-Way” (GAW). The company focuses on combining taste, quality and creativity to deliver delightful dessert experiences.

Ideal Candidate

- 3–5 years of experience in Operations / Supply Chain / Cold Chain / Dairy / Frozen Foods.
- Young, energetic, and highly execution-oriented.
- Comfortable working in a startup / growth-stage environment.
- Strong problem-solving skills with a hands-on, “doer” mindset.
- Ability to manage vendors, warehouses, and logistics partners directly.

Role Overview

End-to-end operations, including manufacturing coordination, cold-chain warehousing, inventory planning, logistics, and cost optimization. This role is pivotal in ensuring seasonal scalability, operational efficiency, and service excellence while supporting rapid business growth.

Key Responsibilities & KPIs

1. Capacity Planning & Seasonality

- Plan and manage production capacity, cold storage capacity (litres / pallets), and transport capacity.
- Ensure readiness for seasonal demand spikes and promotional loads.
- KPI:
Capacity utilization %, service fill rate, peak-season readiness.

2. Warehousing & Pallet Optimization

- Optimize warehouse layout, pallet utilization, and cold-chain discipline.
- Ensure strict FIFO / FEFO adherence across all storage points.
- KPI:
Pallet utilization %, inventory accuracy, temperature compliance.

3. Inventory Planning & Control

- Maintain optimal inventory levels, right SKU mix, and safety stocks.
- Minimize obsolescence, expiries, and stock-outs.
- KPI:
Inventory turns, expiry losses %, OTIF.

4. Logistics & Transportation Optimization

- Drive route planning, load optimization, and fleet utilization.
- Control logistics costs while maintaining service levels.
- Reduce in-transit losses and cold-chain breaches.
- KPI:
Cost per kg/litre, on-time delivery %, transit loss %.

5. Cost Management & Budget Control

- Track end-to-end supply chain costs vs budget.
- Lead continuous improvement and productivity initiatives.
- KPI:
Cost savings, budget adherence, cost-to-serve.

6. Integration with Heritage Network

- Leverage Heritage’s warehouses, routes, and infrastructure for scale and efficiency.
- Align operating processes, SLAs, and performance metrics.
- KPI:
Network utilization, cost synergy realization.

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