Supply chain, Logistics and Operations Executive – Indonesia

Job Description Supply chain, Logistics and Operations Executive - Indonesia

Role Overview

Title:

Logistics & Operations Manager    Department -   Supply Chain / Operations    Location-   Jakarta, Indonesia (On-site)    Reporting To -   Director / Business head

Employment Type

-   Full-Time    Industry -   Electronics / Payment Solutions / Payment devices
About the Role  We are looking for a proactive and detail-oriented Logistics & Operations Manager to join our team in Indonesia. This role is pivotal in managing end-to-end import logistics from India, ensuring smooth customs clearance, documentation compliance, and warehouse operations. As the role evolves, the incumbent will also take ownership of the Soundbox refurbishment process, overseeing quality checks and device restoration to meet operational standards.

Key Responsibilities  1. Import Logistics & Supply Chain (India and other countries â†' Indonesia)    Coordinate and manage end-to-end import shipments from India or any other country, including air and sea freight.

Liaise with freight forwarders, shipping lines, and customs brokers to ensure timely clearance.

Track shipments and proactively resolve delays, discrepancies, or exceptions.

Monitor inbound inventory levels and coordinate with the India-side supply team for replenishment planning.

Ensure compliance with Indonesian import regulations, tariffs, and trade policies.
2. Documentation & Compliance    Prepare, verify, and manage all import documentation including:

Bill of Lading / Airway Bill Commercial Invoice & Packing List Certificate of Origin, Customs Declaration Forms Import Permits and SNI/BPOM certifications (as applicable)
Maintain accurate records of all shipments, clearances, and vendor correspondences.

Coordinate with internal finance for duty payments, LC documentation, and reconciliation.

Stay updated on changes in Indonesian customs regulations and proactively adapt processes.
3. Warehouse & Inventory Management  Oversee receipt, inspection, and storage of imported goods at the local warehouse.

Manage inventory records and conduct regular stock audits.

Coordinate with internal teams for distribution and last-mile fulfilment.
4. Soundbox Refurbishment (Future Scope)  Establish and manage a structured refurbishment process for returned/faulty Soundbox devices.

Oversee device diagnostics, repair coordination, quality testing, and repackaging.

Define and implement SOPs and quality benchmarks for the refurbishment unit.

Coordinate with the technical team and vendors for spare parts and repair services.

Maintain refurbishment MIS including turnaround time, yield rate, and cost tracking.
Qualifications & Experience  Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field.
5-8 years of experience in logistics, import operations, or supply chain roles in Indonesia.

Hands-on experience with Indonesian customs procedures, INSW portal, and import documentation.

Prior experience working with cross-border shipments (India - Indonesia preferred).Exposure to electronics, fintech hardware, or consumer devices is a strong advantage.

Experience in refurbishment, reverse logistics, or after-sales operations is a plus.
Skills & Competencies
Technical Skills Soft Skills    Import/export documentation

Indonesian customs regulations

Freight & logistics coordination

Warehouse & inventory management

ERP / WMS systems (SAP, Oracle, etc.)MS Excel / Google Sheets proficiency

Stakeholder management

Cross country communication across time zones

Strong attention to detail

Problem-solving & ownership mindset

Effective communication (English & Bahasa)
Ability to work cross-functionally

Adaptability in a fast-paced environment

Vendor relationship management
Language Requirements    Proficiency in Bahasa Indonesia (spoken and written) - Mandatory. Working knowledge of English for cross-border communication and documentation - Required. Hindi or knowledge of Indian business culture - Advantageous.

What We Offer    A dynamic role with strong career growth potential as the business expands in Indonesia.

Opportunity to build and lead the Soundbox refurbishment unit from the ground up.

Exposure to international supply chain operations (India-Indonesia corridor).Collaborative work environment with a high-performance, cross-cultural team. Competitive compensation and benefits package.
This job description outlines the primary duties and responsibilities of the role. It is not exhaustive and may be updated as business needs evolve.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.