Operational Specialist

Operations Specialist – Live Delivery & City Operations (Remote)

About Club Feast
Club Feast is a national corporate catering platform operating across major U.S. markets. We partner with top local restaurants to deliver high-quality corporate meals  company is venture-backed and built with strong operational systems to support rapid growth.

About the Role
We're hiring an Operations Specialist to manage real-time delivery and city operations across multiple U.S. markets. This is a remote role (based in India) supporting U.S. business hours.
You'll oversee daily dispatch, monitor live deliveries, resolve issues quickly, and help improve operational processes as we scale. You'll work closely with leadership and cross-functional teams to maintain high service standards.

Key Responsibilities
Manage daily dispatch and live delivery operations
Assign and adjust delivery routes to ensure on-time performance
Monitor deliveries in real time and resolve issues quickly
Collaborate with Driver, Restaurant, and Account Management teams
Review delivery quality and compliance
Track KPIs and prepare daily performance reports
Identify process improvements as operations scale

Requirements
2–4 years of experience in operations, logistics, or dispatch
Strong organizational and problem-solving skills
Comfortable working in fast-paced, high-volume environments
Confident using spreadsheets and web-based tools
Strong communication skills
Available to work U.S. business hours

Why Join
High ownership and direct exposure to leadership
Remote-first team
Clear growth path as the company expands nationally