E-commerce Operations Executive; Junior

Position: E-commerce Operations Executive (Junior)
About the job

Brand:
Jaey

Location:

Mumbai (Kurla East)
Work Mode:  Full-time, 6 days from office
Experience : 0-1 year

Jaey is India’s first size-inclusive power-dressing brand - think Raymond, but for women.

We sell through our own website and marketplaces like Myntra, Nykaa Fashion, and Zilo. As we scale, we’re looking for someone to manage the day-to-day execution of our ecommerce operations.

This role is for someone who enjoys getting things done, solving problems fast, and keeping operations running smoothly every single day.

Who You Are

• Highly organised and detail-oriented

• Strong at execution and follow-ups

• Comfortable handling repetitive but critical daily tasks

• Calm under pressure and able to manage urgent timelines

• Good communicator with internal teams and external partners

• Street-smart and proactive

No fashion background required - this is a pure operations role.

What You’ll Own

Order & Delivery Operations

• Daily order processing across D2C and marketplaces

• Tracking dispatches, deliveries, returns, and RTOs

• Following up with logistics partners for delays

• Ensuring smooth order flow from warehouse → customer

Returns & Customer Issue Resolution

• Managing return requests and exchanges

• Coordinating with warehouse and customer support

• Reducing RTOs and failed deliveries

Daily Operations Tracking

• Maintaining trackers for orders, returns, and issues

• Identifying and flagging operational gaps

• Ensuring no order or issue falls through the cracks

Internal Coordination

• Working closely with warehouse, customer support, and merchandising

• Escalating delays or blockers proactively

Who We’re Looking For

• Bachelor’s degree (any field)

• Basic Excel / Google Sheets skills

• Strong attention to detail

• Ability to manage high-volume daily operations

• Willingness to learn in a fast-paced startup

Structure & Compensation:

• You will be hired as an intern for the first 3 months, and upon satisfactory performance, you'll be promoted to a full-time employee on completion of your internship.

• Salary is reflective of experience and knowledge, aligned with industry standards.

Application Process:

• Interested candidates are encouraged to apply to this job or send their resume to

Why Jaey

• Learn how a fashion brand runs from the inside

• Exposure to production, inventory, marketplaces, and D2C operations

• Lean team → real responsibility early in your career

• Direct impact on daily business performance

Location:

Kurla East, Mumbai
Work Mode:
Full-time, 6 days from office