More jobs:
Job Description & How to Apply Below
Track the Engineers movement on daily basis and monitor their productivity.
Prioritize and allocate the service complaints and ensure 100% closure with less than 4 Hrs TAT.
Ensure 100% effective PM for all field working machines as per norms. Manpower cost per machine per annum (Pm & BD) below Rs.9000
Maintain spares cost per machine per annum from 2 year (OOW) below Rs.15 K
Customer Service
Plan periodical maintenance based on the cuppage as recommended by OEM.
Execution of machine installations and disconnections as per the requirement of sales.
Visit Key customers and meet/connect with the admin /F&Bs for their feedback on services & corrective action
Field visit to check product quality and audit machines for PM effectiveness.
Provide technical support to key customers with flexibility in working Hrs.
Internal Processes
Break down Call Analysis & Error Analysis – Implement the corrective action plan to reduce breakdown calls.
Assign refurbishment task to Service HUB Engineer on need basis to support new installations.
Spares stock – Maintain stock, track movement, control consumption, analyze the consumption trend, Physical stock verification/Reconciliation once in 6 months and support FE with required spares.
Ensure proper utilization of spares and accounting of spares consumption in system..
Innovation & Learning
New Engineers recruitment, training (off-site & on-site) based on IDT matrix & improve competency to achieve 90% FTR.
Asset tracking & Service quality Management - Reconcile with FAR (Quarterly), track machine movement & record the machine inward/outward - Geo tag, app based tracking
What are the Critical success factors for the Role?
Diploma with min 8+ years of experience in similar Coffee vending service
BE/B.Tech with min 6+ years of experience in coffee vending service
What are the Desirable success factors for the Role?
Strong stakeholder management
Installation & disconnection knowledge to manage execution as per sales requirement and avoid repeat issues post installation
Customer handling capability for key customer visits, escalation prevention and service assurance
Strong technical troubleshooting capability to support major breakdown calls & repeated failures for quick closure
Flexibility in working hours to provide technical support to key customers when required
Good Communication Skill
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×