Control Manager - Chief Administrative Office; CAO - Vice President

Position: Control Manager - Chief Administrative Office (CAO) - Vice President
This role within the Controls Management team is responsible for leading the design, implementation, and monitoring of controls, partnering with diverse teams to proactively identify and mitigate risks, and cultivating a culture of accountability, innovation, and continuous improvement across the Chief Administrative Office (CAO) with a focus within Amenity Services, Document & Business Solutions and CAO Administration.
Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas:
Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.

As a Vice President, Control Management in the CAO, you will lead the design, implementation, and monitoring of controls. You will partner with cross-functional teams to identify, assess, and mitigate risks, ensuring our control environment remains robust and responsive. Your leadership will help us foster a culture of accountability, innovation, and continuous improvement.
Job responsibilities
Lead the development and execution of control strategies
Create a proactive risk and control culture using proven evaluation strategies
Collaborate with business, operations, risk, compliance, audit, and technology teams
Oversee the design and evaluation of Risk & Control Self-Assessments
Evaluate and analyze the business risk and control environment to identify gaps and root causes
Monitor and report on control effectiveness, issue management, and remediation
Analyze operational data to identify trends and emerging risks
Ensure compliance with regulatory requirements and internal policies
Guide and mentor control management team members
Present findings and recommendations to senior leadership
Support change management initiatives and process enhancements

Required qualifications, capabilities, and skills
10 +years of experience in financial services, risk management, controls, audit, or compliance or equivalent subject matter expertise
Advanced knowledge of control design, evaluation, and operational risk frameworks
Proficient in designing and evaluating Risk & Control Self-Assessments
Strong analytical and problem-solving skills
Proven ability to lead cross-functional teams and influence senior stakeholders
Excellent written and verbal communication skills
Experience in regulatory compliance and issue management
Ability to develop and implement sustainable solutions
Exceptional interpersonal, collaboration, and relationship-building skills
Ability to work autonomously and manage competing priorities
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio)

Shift Timing: EMEA