Client Servicing Lead

Job Summary    Proven work experience of at least 7 years in a client servicing/account management role in a digital marketing agency
Strong knowledge of the overall digital marketing ecosystem.
Strong command of Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
Strong communication, presentation and negotiation skills.
Extensive experience in leading and managing large teams and multiple accounts.
Proven track record of strategic thinking and driving significant client growth and satisfaction.
Strong financial acumen with the ability to manage budgets and forecasts.
Key Responsibility
- Lead and guide the team, ensuring high satisfaction and retention of existing clients and a positive onboarding experience for new clients
Manage and grow revenue and profits through both existing and new clients, ensuring the achievement of annual targets.
Build rapport, anticipate and address concerns and needs.
Overlook team s compliance to internal processes and standards for timely and quality deliverables and communication
Act as the client partner for high-profile clients, understanding their needs and collaborating with the team to exceed expectations.
Ensure delivery of impactful client presentations, reports, and meetings, showcasing strategic value, creativity and campaign outcomes.
Collaborate with internal teams to co-create and develop campaign strategies aligned with client objectives, driving measurable results.
Identify growth opportunities within the client portfolio to maximise revenue and expand services.
Stay updated on emerging online trends and best practices in digital marketing.
Cater to team s hiring and training needs while ensuring appropriate workload management and motivation in the team
Foster a collaborative environment, working closely with other departments to ensure a unified approach to client servicing and campaign execution.
Contribute to organisation wide efficiency initiatives and training