More jobs:
Job Description & How to Apply Below
Process Head (Process & Program)
Location:
Mumbai
Grade: G4 | Middle Management
Reports to:
Process Head
Direct Reports: 3–4
Role Summary
Lead process and program management for Retail Loans, focusing on optimizing end-to-end loan origination and servicing processes. Drive process improvements, implement best practices, and enhance operational efficiency while ensuring compliance and superior customer experience.
Key Responsibilities
Process Optimization:
Identify and implement improvements to streamline operations and reduce costs.
Change Management:
Lead initiatives for successful process enhancements.
Customer
Experience:
Improve customer journey across loan application and approval stages.
Compliance & Risk:
Ensure adherence to regulatory requirements and mitigate operational risks.
Team Leadership:
Manage and mentor a team of process analysts and specialists.
Stakeholder
Collaboration:
Work with internal teams and external partners for smooth operations.
Qualifications & Skills
Education:
Bachelor's in Business Administration/Finance or related field.
Experience:
12+ years in Retail Banking/Loans with proven process improvement expertise.
Certifications:
Project Management, Lean & Six Sigma preferred.
Skills:
Strong analytical, problem-solving, communication, and leadership abilities.
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×