Process Head

Job Title:

Process Head (Process & Program)

Location:

Mumbai

Grade:  G4 | Middle Management

Reports to:

Process Head

Direct Reports:  3–4

Role Summary

Lead process and program management for Retail Loans, focusing on optimizing end-to-end loan origination and servicing processes. Drive process improvements, implement best practices, and enhance operational efficiency while ensuring compliance and superior customer experience.

Key Responsibilities

Process Optimization:
Identify and implement improvements to streamline operations and reduce costs.
Change Management:
Lead initiatives for successful process enhancements.
Customer

Experience:

Improve customer journey across loan application and approval stages.
Compliance & Risk:
Ensure adherence to regulatory requirements and mitigate operational risks.
Team Leadership:
Manage and mentor a team of process analysts and specialists.
Stakeholder

Collaboration:

Work with internal teams and external partners for smooth operations.

Qualifications & Skills

Education:

Bachelor's in Business Administration/Finance or related field.

Experience:

12+ years in Retail Banking/Loans with proven process improvement expertise.

Certifications:

Project Management, Lean & Six Sigma preferred.

Skills:

Strong analytical, problem-solving, communication, and leadership abilities.