Group Account Manager

Job Title:

Group Account Manager( Events)

Location:

Mumbai

Department:
Client Servicing / Brand Solutions

Reporting To:
Business Director / Account Director

Role Summary

The Group Account Manager (GAM) at Trzy will lead a portfolio of key brand accounts across experiential marketing, events, and integrated brand solutions. This role is responsible for senior client relationships, account growth, team leadership, and end-to-end delivery excellence, ensuring projects are executed to Trzy’s creative and operational standards while maintaining strong commercial outcomes.

Key Responsibilities Client Leadership & Relationship Management

- Own and manage a group of high-value brand accounts across events, activations, and integrated campaigns
- Act as the senior escalation point for clients and internal teams
- Build long-term, trusted relationships with marketing heads, brand managers, and senior stakeholders
- Lead client presentations, strategy discussions, and post-event reviews
- Ensure high client satisfaction and repeat business

Team & Account Leadership

- Lead, mentor, and manage Account Managers and Client Servicing Managers
- Guide teams on client communication, planning, and execution excellence
- Ensure clear delegation, workload planning, and accountability
- Conduct regular performance reviews and support team development

Strategic Planning & Execution

- Translate client objectives into strong experiential and event solutions
- Oversee planning, production coordination, and execution across multiple live and hybrid projects
- Work closely with creative, production, operations, and vendor partners
- Anticipate challenges and proactively manage risks on large-scale projects
- Ensure timelines, budgets, and quality benchmarks are met consistently

Commercial & Financial Management

- Own account profitability and revenue targets for assigned account groups
- Manage budgets, cost estimates, scope of work, and billing
- Control scope creep and manage change requests effectively
- Forecast revenues and ensure timely invoicing and collections

Business Growth & New Opportunities

- Identify upsell and cross-sell opportunities within existing clients
- Support new business pitches, proposals, and credential presentations
- Contribute to building Trzy’s reputation as a strategic brand partner

Skills & Competencies

- Strong understanding of events, experiential marketing, and brand activations
- Excellent client-facing, negotiation, and presentation skills
- Proven people-management and leadership capability
- Strong project management and problem-solving skills
- Commercial mindset with budget and P&L awareness
- Ability to thrive in fast-paced, deadline-driven environments

Qualifications & Experience

- 6–10 years of experience in client servicing / account management
- Minimum 2–3 years in a leadership or team-management role

- Experience with event agencies, experiential marketing, or integrated marketing agencies preferred
- Bachelor’s degree in marketing, communications, business, or related field
- Based in Mumbai or willing to work from Mumbai