Project Manager, Operations Manager, Client Relationship Manager

This role requires exp for India and APAC markets

Accountable for service delivery, including strategic and operational management of recruitment solutions (Projects, RPO, TDC). Ensure the solution is delivering all outcomes as specified in the client contract and Future step commercial requirements and is meeting all continuous improvement initiatives. Manage staff assigned within solution scope towards realization of SLAs.

KEY RESPONSIBILITIES /ACCOUNTABILITIES

CRM & Solution Development
. Understand FS value proposition and all FS services
. Gain an understanding of the client's business & talent needs
. Build & deepen relationships with client stakeholders and maintain regular contact to ensure value is continuously being added to the client
. Develop & implement a CRM plan which positions FS as a strategic talent partner
. Revenue growth by extending service beyond existing agreement

Solution Service Management
. Operational management of the Solution service to ensure client needs and contractual obligations are met Supplier management
. Ensure appropriate reporting for stakeholders, as per agreed timetable and commercial SLAs
. Analyse data and identify opportunities/trends/issues and resolve or escalate
. Monitor and manage solution P&L and remuneration to revenue ratio
. Manage billing reports, invoicing to the client & client payment of Future step and supplier invoices

Team Management
. Staff hiring to ensure team structure as described in contract is met, both direct and dotted line reports
. Management of team performance
. Responsibility for team skill and knowledge development
. Team engagement & retention

Revenue Growth and Profitability
. Understands and manages program P&L cost and employment to revenue ratios and
. project budgets and expenditures
. Effectively manages project budgets and expenditures
. Manages client adherence to contract terms and conditions
. Prepares monthly billing documentation.
. Manage and escalate client payment process

Thought Leadership
. Maintains understanding of best practices in recruitment & talent management
. Provides thought leadership in solution design & strategy to clients & direct reports
. Actively contributes to innovation & differentiation of KF service offerings
. Deep understanding of RPO solutions and good understanding of KF offerings Policies and Procedures
. Follow documented Korn Ferry systems/polices/office procedures
. When on-site follow documented client systems/policies/office procedures
. Follow necessary approval/sign-off process for leave, travel, expenses and expenditure
. Provide information for internal reporting and update systems on timely basis

People and Culture
. Self manages own performance and accepts responsibility for own learning
. Provides and accepts feedback
. Behaviours in line with values & supports positive team environment
. Looks for opportunities to help others and contribute to broader business goals
. Attends, participates and collaborates in all relevant KF meetings, & initiatives

Other duties as assigned
PROFESSIONAL EXPERIENCE / QUALIFICATIONS / SKILLS
. Must have substantial and extensive experience in recruitment either in in-house, client on-site, or in a recruitment organization
. Local Language fluent, excellent verbal and written communication skills. Business English fluency, excellent verbal and written skills.
. Must have extensive people management experience leading large teams.
. Must be able to be client facing and consistently conduct interactions with clients in a timely, professional and responsive manner always, set and manage expectations and be able to provide recommendations and advice to client on continuous improvement opportunities. Must be able to manage clients in all aspects of the recruitment process. Able to support junior staff in managing client relationship.
. Must be able to provide input from the brief to identify the channels and strategy to source candidates matching client requirements and to be responsible for the design and implementation of sourcing strategy for building talent pools of specific candidate profiles. Must be able to coach junior staff on design of effective sourcing strategy.
. Must be able and willing to contact candidates/sources directly and brief candidate on the opportunity and client value proposition for very senior roles. Can develop scripts and client information packs to successfully market opportunity. Must be able to coach junior staff on the approach styles and techniques to improve effectiveness.
. Must be able to conduct and document screening process including CV's pre-screening, telephone interview and short listing and design questions and scripts for screening process and be able to conduct competency-based interviews. Must be able to guide and coach junior staff on effective screening process and techniques.
. Must be able to conduct face to face interviews with candidates including competency interview for senior level and specialist roles. Must be able to coach and guide junior…