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Job Description & How to Apply Below
Job Description
Family Description
Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases.
Subfamily Description
Managed Services (MSE) is responsible for keeping the network running and proposing / conducting network upgrades based on business requirements. Covers technical managing and operating of agreed components of IT and telecommunications services provided to end users of Nokia customers, within contracts agreed with those customers.
How You Will Contribute And What You Will Learn
Responsibilities:
- Fault management/configuration of 5G SA Core Network.
Coordination with Project teams for HLD/LLD/TOL/Design reviews
Hand in Hand coordination with project for network integration activities
Handle the Trouble ticket/CR within SLA
Customer Issue handling and ensuring the end customer services are maintained
MOP/WI preparation for the activities and new learnings
Prepare, implement and verify the configuration and integration of a Node / System
Coordinating with care team for finding and analyzing the RCAs
Guiding team members to execute complex & critical configuration changes
Tracking of issues related to tools and timely escalation as per pre-defined matrix
Attending governance call with region and internal teams. Also responsible for analyzing and implementation of feedbacks from customers.
Independently works within an overall MS context.
Works with substantial discretion and uses specialist knowledge, analytical skills, judgment and broad conceptual and practical experience to solve complex problems :
Controls technical resources for fault/incident & problem resolution : investigates and resolves Major service outages, reports Major service outage & Trouble Tickets to Service Level Agreements, initiates and co-ordinates preventive maintenance tasks. Supports fault, incident & problem management tool development feedback..
Significantly contributes to MS process and practice improvements for the function, considering efficiency, effectiveness, risk and quality.
Acts as a professional advisor and mentor for staff / work team / taskforces .
Contributes to the strategies and programmes for professional development of personnel in the function(s).
Technically approves and takes high-level responsibility for high risk Methods of Procedures (MoPs) and change procedures.
Liaises, and takes leadership from an MS real-time and day-to-day, end-to-end delivery perspective, with counterparts in other MS functions, in other Nokia services groups (EG Field Force, Care), in 3rd party organisations, and / or in the customer's organisation, on high impact individual or multiple recurrent incidents, or risks.
May act as leader for an MS functional team, co-ordinating and allocating work, coaching and providing on-the-job training to other team members, making recommendations in their formal performance assessment. May act as a 'shift' leader of multiple functions.
Key Skills And Experience
Key Technical Skillset:
- Candidate should have relevant technical experience on Ericsson IMS Core Domain (5G Core Nodes CSCF,SBG,MTAS,IP Works, EMM.
Knowledge on Cloud Native Architecture and experience on Microservices, Kubernetes, Dockers, Containers
Excellent knowledge on 5G Core IMS Architecture Interface and Protocols.
Must have Hands on Experience on 5G/LTE/VoLTE E2E call flows
Good exposure in IMS architecture with all the nodes
Good Understanding on Service Based Architecture concepts/Network Slicing
Call flows of 5G / LTE like Registration, Re-Registration, De-Registration, VoLTE Call, Break-in / Break-Out, Hand-over, roaming etc.
Technology - 5G SA Core
Vendor /Product - Ericsson/ Ericsson IMS Core Domain (5G Core Nodes Like SCF, SBG, MTAS, IP Works, EMM
Impact
Impact is short-term and usually departmental/project in scope. Accountable for quality, accuracy and efficiency of own and/or team achievements. Actions and errors can have program, project, functional impact.
Scope & Contribution
Individual Contributor:
Performs and/or coordinates day-to-day activities to meet departmental/project objectives. Carries out root/cause analysis in more complex problems. Can develop and implement recommendations. Managerial/Supervisory:
Direct supervisory responsibilities for people. Typically first level (and lowest level) of solid line management. Carries out variety of complex activities according to plan within broader area of responsibility, analyses problems. Decision-making typically according to established solutions.
Innovation
Accepts responsibility for and demonstrates support for delegated decisions. Requires minimum supervision. Uses non standard approaches to resolving issues. Suggests improvements and seeks opportunities for innovation.…
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