Retailer Lead; Onboarding, Pricing, RX - PQMI

Position: Retailer Experience Lead (Onboarding, Pricing, RX - PQMI)
Job Title:

Retailer Experience Lead - Retail Network

Location:

Mumbai (On-site)
Website:  
Linked In:  

About Lovelocal
Love Local is India’s fastest growing hyper-local quick-commerce platform, empowering local retailers. We are revolutionizing how India shops for daily essentials by digitizing our favorite neighborhood retailers.

Love Local specializes in the freshness categories - fruits & vegetables, meats & fish, dairy, grocery and more. It delivers trusted local freshness and quality to consumers, at quick commerce speeds and zero delivery fees.
Leveraging video-based shopping and AI, Love Local is bringing everything consumers love about shopping locally, online.

Recently, Love Local raised an $18m Pre-Series B investment - the largest round ever raised by a solo women tech founder in India. It featured some of the most prominent investors and founders globally.

About Our Leadership Team
The leadership team at Love Local are a group of passionate builders, operators, and problem-solvers driving innovation in hyperlocal commerce. With deep experience across technology, growth, operations, and business, the team is focused on building scalable solutions and creating meaningful impact for local businesses and consumers across India.

About the Role
At Love Local, retailers are the heart of everything we do. As the  Retailer Experience Lead , you will own the entire lifecycle of retailers on the platform — from onboarding to activation, growth, and retention.

This is a  high-impact, cross-functional role  where you’ll work at the intersection of  supply, product, and growth  to ensure retailers not only join Love Local, but succeed and scale on it.
What You’ll Own

1. Retailer Lifecycle Management
Drive  high-quality onboarding  of retailers across categories and geographies
Lead  resurrection initiatives  to bring inactive retailers back to life
Build structured lifecycle journeys (Onboarding → Activation → Growth → Retention)

2. Serviceability & Coverage
Manage and optimize  city/cluster coverage (Hex Management)
Ensure the right retailers are mapped to the right demand zones

3. Conversion Optimization
Improve conversion through:
Pricing competitiveness
Assortment depth & relevance
Identify gaps in catalog, pricing, and availability

4. Retailer Economics
Own  commission strategy  and monetization levers
Balance growth vs profitability at a retailer level

5. User Experience (PQMI)
Improve  Product Quality, Merchant Interaction, and overall experience
Reduce friction across ordering, fulfillment, and support

6. Cross-functional Execution
Work closely with:
Product → feature improvements
Supply → availability gaps
Growth → demand generation

7.  Data Management
Should be able to analyse and make sense of large data sets
Able to create / maintain dashboards as needed
Should be able to deep dive into data to find RCA

8. Retailer Experience
Manage Retailer escalations
Drive Retailer engagement
Control Retailer churn

What Success Looks Like (KPIs)
Increase in  active retailers %
Higher  orders per retailer (OPR)
Improved  conversion rates
Strong  retention & resurrection metrics
Better  unit economics per retailer

Who Are We looking at :
3–6 years experience in  marketplaces, startups, retail, or field ops
Strong problem solver with  data + execution mindset
Comfortable managing  on-ground teams + strategy
Ability to think in  systems, not just tasks
Hustler attitude — you get things done, fast
Advanced Excel skills are non-negotiable.

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