Retail Operations Manager West & South

Key Responsibilities
1. Business & Sales Performance
Drive  sales, conversion, and ATV  across stores
Monitor store-wise performance and implement corrective actions
Ensure achievement of  monthly, quarterly, and annual targets
2. Store Operations Excellence
Ensure adherence to  SOPs, VM guidelines, and audit standards
Maintain high standards of  store hygiene, inventory accuracy, and shrinkage control
Conduct regular store audits and reviews
3. Team Management & Capability Building
Lead and manage  Store Managers and frontline teams
Drive  hiring, onboarding, and training  across stores
Build a strong leadership pipeline through coaching and development
4. Customer Experience
Ensure consistent delivery of  brand-aligned customer experience
Monitor customer feedback/NPS and drive improvements
Implement initiatives to improve  conversion and repeat business
5. Workforce & Cost Optimization
Optimize  store staffing and productivity metrics
Drive cost efficiency (manpower, store expenses)
Implement  shared resource models where feasible
6. New Store Openings (NSO)
Ensure timely and effective execution of  new store launches
Oversee hiring, training, and readiness of store teams pre-opening
7. Stakeholder Management
Collaborate with  HR, Supply Chain, Marketing, VM, and Finance
Ensure seamless execution of campaigns, promotions, and inventory flow
8. Reporting & Analytics
Track and analyze  KPIs (sales, productivity, attrition, shrinkage, etc.)
Share insights and action plans with leadership
Key Metrics (KPIs)
Sales growth & target achievement
Conversion rate / ATV
Store productivity (sales per employee)
Attrition & employee engagement
Audit scores & shrinkage control
Customer satisfaction / NPS