Job Description & How to Apply Below
With a mission to give India a vision, is Asia's fastest growing eyewear company. Lenskart's products include
prescription eyewear, contact lenses and sunglasses, all equipped with the customers' eye powers. Backed by IDG
Ventures, Unilazer Ventures and TPG Capital, Lenskart has grown its array of services exponentially.
About
The Role
The role of Cluster Optometrist at Lenskart revolves around a combination of a perfect blend of optometry and optical
retail. He/she plays a pivotal role in upskilling the front end retail staff on the professional optometry grounds. They are
responsible to deliver the best customer experience by leading the example in driving the key business metrics with their
optometric approach. Their key deliverable in business includes maintenance of eye test quality and dispensing standards
throughout as per Lenskart norms.
Responsibilities
Area Activities expected to be performed by a Lenskart Cluster Optometrist
Store Visit
Must visit assigned stores in Lenskart uniform and manage the complete Technical and
Functional part of Lenskart stores.
In Store Duty
Act as a Mentor and Coach to Fresher Optometrists. Help them with Sales Pitch,
Technical Dispensing Guidance, Troubleshooting, Customer Query Handling etc.
Must also work as a store optometrist during busy hours, high sale days or to cover
shifts of those who are on leave. Check eye test, QC drawers, Wooqer entries, CL expiry,
merchandise, Instrument calibration, KMT products etc.
To ensure the Store NPS is achieved by training, troubleshooting, tracking detractor and
lead by example
Manpower
To welcome new talent from market, conduct interview and on board. Initiation Prepare
and conduct meetings with respective AOMs to discuss reviews, performance or
proposals
Training
For new staff - Undertake regular reviews, analyse SOPs such as eye test, quality check,
dispensing, contact lens, troubleshoot, deliver to measure the impact of training on
store performance. Identify and Train the Store staff to help them achieve their goals
Audit
Periodically audit their eye test and dispensing performance
Team Leader
Wear multiple hats of Team leader, Bench, Senior, Consultant Optometrist to support
store team
Revenue
Maximise In-Store Revenue through Optometrists through continuous training, periodic
reviews, increasing number of eye tests done at store and reducing returns
Team Work
Work as a member of Business Team to accomplish goals and objectives. Participate in
regional, departmental, executive, operational meeting as appropriate
Documentation
Maintain documentation and Report daily to PS regional manager on store visit
Summary
Working Hours
Same as store shift and as per business needs. Must work on weekends and public
holidays to support store business
Personal attributes & competencies
Minimum qualification:
Diploma in Optometry with minimum 3 years of retail experience and a good track
record
Good Knowledge in Optometry, Refraction, Eye Wear Products, Dispensing and Measurements
Must be ready to travel anywhere in India as per Business requirements
Passionate about Sales, Retail, Customer service and Training
Good understanding of market and product analysis
Must have leadership qualities such as - lead by example, coaching, motivating, great communication and
never give up attitude
Energy, influence, 10 x think / entrepreneur mind-set etc.
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