Store Manager, Retail & Store Manager

We are hiring  Store Manager  for our   upcoming AMPM Store at  Kala Ghoda, Mumbai . This role requires a strong leader with experience in  luxury fashion retail , excellent customer relationship skills, and the ability to manage store operations while driving sales performance.

The Store Manager will be responsible for  store profitability, team management, Luxury client experience, visual merchandising, and operational excellence , ensuring that the store reflects the brand's luxury positioning.

Responsibilities

Driving Sales :
Lead store sales performance regularly, providing guidance and support to store stylists to meet or exceed targets.
Develop and Monitor sales practices of the store team, focusing on upselling, cross-selling and customer experience.
To monitor and drive key Retail Sales KPI's : AOV, UPT & Conversion

Operations Management:
Implement and follow standard operating procedures (SOPs) for store operations to ensure
consistency and efficiency.
Oversee day-to-day store operations, ensuring smooth functioning and addressing any operational issues promptly.
Store Opening and Closing Procedures:
(a)
Enforce protocols for opening and closing stores, ensuring security and operational readiness.
(b)
Follow store opening & Closing SOP's & checklist & Conduct regular audits to ensure adherence to these procedures.
Cash Handling and Financial Procedures
(a) Develop and monitor cash handling policies to ensure accuracy and prevent fraud.
(b) Ensure compliance with financial reporting and cash management practices - Storage of Cash safely, cash deposit in bank, Checking authenticity of currency.
Staff Scheduling and Management: ROTA Management
(a) Create efficient staff schedules to ensure adequate coverage during all days , peak and non peak hours.
(b) Monitor attendance and manage leave requests of store stylists & helpers to maintain productivity.
Health and Safety Compliance:
(a) Ensure stores comply with health and safety regulations to provide a safe environment for customers and staff.
(b) Ensure all safety compliance as specified by local authorities are adhered.
Technology and Systems Management:
(a) Oversee the implementation and maintenance of retail technology systems, including POS, inventory management, and CRM tools.
(b) Ensure store team is well trained, updated regularly and proficient in using these systems.
Store Hygiene  :  To Develop and enforce a cleaning checklist to maintain high standards of hygiene and cleanliness throughout the store. This includes daily cleaning tasks as well as periodic deep cleaning schedules.

Visual Merchandising:
Ensure captivating window displays in alignment with VM guidelines.
Plan and supervise visual changeovers during season launches.
Ensure store ambience aligns with guidelines, including fragrance, music, temperature, hygiene, and cleanliness.
Adhere to general and seasonal visual merchandising guidelines and monitor them regularly.

Customer

Experience:

Train, Monitor and evaluate customer service standards across all stores, providing training and development to Improve service delivery in alignment with well defined Customer Experience Manual that includes but not limited to Customer Greeting, Fitting Room Experience, Serving refreshments, In Store Music, In store fragrance, Sales Closing, Packaging
Regularly supervise and ensure customer experience adherence.
Address customer complaints and inquiries promptly and professionally, ensuring customer satisfaction and loyalty.
Implement initiatives to enhance the overall shopping experience, such as personalized assistance and VIP services.

Made-to-Order Management
To lead the made-to-order process, ensuring timely and accurate fulfillment of custom orders.
Coordinate with design and production teams to meet customer specifications and quality standards.
Implement a tracking system for made-to-order requests to ensure efficient processing and delivery.
To ensure the measurements are taken accurately and team is well trained on the process.

Customer Grievance Management
Implement a robust customer grievance management system to address and resolve complaints effectively.
Monitor and analyze customer complaints to identify…