E-commerce Associate

Company:  Aranqa

Location:

Lower Parel, Mumbai

Experience:

1–3 years (D2C / Ecommerce / Fashion preferred)

About Aranqa
Aranqa is a premium Indian occasion wear jewellery brand creating pieces for celebrations — weddings, festivals and special moments. Positioned between mass imitation jewellery and precious jewellery, we focus on high-quality designs inspired by Indian craftsmanship and silhouettes built for the modern woman.
Built on a 25+ year jewellery supply chain advantage and a modern D2C approach, Aranqa is expanding its core team ahead of the festive and wedding season.

The role in a nutshell
We're looking for an Ecommerce Operations Executive to manage the day-to-day backend operations of the business. This role sits at the centre of order management, inventory coordination, customer experience and fulfilment operations.
You'll work closely with the founder, vendors and fulfilment team to ensure customers have a seamless experience from the moment they place an order until it is delivered.
If you enjoy bringing structure to moving parts and have strong attention to detail, this role is for you.

What day to day looks like

A) E-commerce Operations
Manage product uploads, catalogue updates and listing creation on Shopify
Maintain inventory accuracy across website, vendors and fulfilment team
Coordinate inventory updates and stock availability on a regular basis
Create monthly purchase orders and coordinate replenishment with vendors

B) Order Fulfilment and Management
Manage Shiprocket end-to-end
COD confirmation and address verification
Shipment creation and tracking
NDR management and customer follow-ups
RTO management and reconciliation
Weight discrepancy and courier issue resolution
Coordinate daily order fulfilment with packing team

C) Customer Experience
Respond to customer enquiries across Whats App and Instagram
Assist customers with product selection through video consultations
Resolve product, delivery, return and order-related concerns
Collect customer feedback and reviews

D) Reporting & Reconciliation
Create weekly sales, inventory and operational reports
Track inventory movement and identify low-stock situations
Coordinate with finance partners on operational reconciliations
Support international order processing and shipping documentation
Generate invoices and maintain order records

E) Business support
Support launch readiness by ensuring inventory and listings are updated
Assist marketing team with operational requirements when needed
Identify process improvements and operational bottlenecks

Who this role is for
You'll likely enjoy this role if:
You are highly organised and detail-oriented
You enjoy bringing structure to operational processes
You are comfortable managing multiple workflows simultaneously
You communicate clearly and professionally with customers
You take ownership of problems and follow them through to resolution
You are comfortable working in a fast-moving startup environment

Experience with Shopify, Shiprocket, Zoho and Excel/Google Sheets is REQUIRED.
Experience in fashion, jewellery or D2C brands is a strong plus.

What we're not looking for
Someone who dislikes backend operations
Someone who prefers highly repetitive work without ownership
Someone who struggles with follow-ups and coordination
Someone looking purely for a customer support role

Why this role
This is a high-ownership role offering direct exposure to how a premium D2C brand scales across online and offline channels. Strong performers will have the opportunity to grow into larger operations, planning or category-focused roles as the company scales.

How to apply

Email  [HIDDEN TEXT]  with your CV and a short note on why you'd be a good fit