Sales Manager

CHANEL is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewelry, and Watches. Founded by Gabrielle CHANEL in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, CHANEL employs more than 32,000 people worldwide.
As an independent company, its core values are grounded in:
Exceptional creation and client experience
Nurturing human potential
Having a positive impact – on people, the environment, and communities around the world.

As part of this, the House promotes arts, culture, and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.

SALES MANAGER

As an integral part of the Management of the Boutique, the Sales Manager is responsible for the management and development of the Sales, VM, and Alteration Teams, guaranteeing the day-to-day right execution on the selling floor, delivering client service excellence and combining strong stylistic instincts with client sensitivity and a deep understanding of the history and vision of CHANEL.

WHAT IMPACT YOU CAN CREATE AT CHANEL

Your presence on the boutique floor is key to enhancing the Fashion Advisors’ role as ambassadors of the brand’s progressive style, anchoring CHANEL as the ultimate reference in luxury. You are committed to delivering and improving a high-quality client experience that is personalized to each client. You create a significant impact by:

Leading a team of Fashion Advisors to create an engaged and aspirational environment that offers the ultimate client experience:
Ensuring that the team of Fashion Advisors understands and deploys the House strategy
Empowering all Fashion Advisors to build unique, personalised, genuine, meaningful and long-lasting relationships with clients
Managing the team in terms of recruitment, leadership, setting and monitoring individual goals of team members, performing PMP (retail title for Year End Retrospective) and dedicating one-on-one time to individual coaching
Engaging team members through collective knowledge-sharing and encouraging collaborative partnerships with the back-office teams
Mentoring team members and laying out action plans for individual growth, including training programs in partnership with Learning, Styling, Client/Marketing teams
Supporting and encouraging the Chanel Vital Behaviors

Reflecting CHANEL’s empowering stance as the leader of progressive style and beauty by opening the world of CHANEL to clients:
Manage and inspire the team by being a role model, and in partnership with the Boutique
Conduct and/or organize briefings to the team – animation of Morning Briefings
Observe and coach the Team on the Floor to elevate the staff at the expected level of Style expertise and Client experience
Ensure client service excellence, pursuant to the House’s standards (greeting and hospitality, product expertise and sales ceremony, after-sales service, iPhone brand posture, etc…)
Define together with Boutique Director and Local office the client development approach & action plan (based on boutique in depth KPI’s analysis provided and local observations) for client recruitment, retention & reactivation through client segmentation
Understanding the essence of each CHANEL collection and contributing to the Buying Strategy
Being an ambassador of the CHANEL brand, style and values in the boutique and at client events and with external bodies in the luxury, retail and fashion sectors
Ensuring the sales floor respects CHANEL’s luxurious image, and collaborating with Operations Manager over maintenance needs
Overseeing the maintenance of the collection display and windows in compliance with VM guidelines
Ensuring staff grooming excellence

Driving business growth through robust sales and improved efficiencies
Manage  in accordance with Boutique Director  sales strategies, initiatives and growth across all product categories
Provide Boutique Director qualitative information on customer trends/demands, competitor activity, and merchandise movement
Supervise/coordinate the selling floor to deliver strong conversion…