Senior Executive - Customer Support and Operations

Role:
Executive / Senior Executive - Customer Service, Operations and Vendor Coordination

Experience:

1–4 years

Location:

Mumbai – Bandra / Goregaon preferred
Work Pattern: 50% Office / 50% Field
Travel:
Required

Reports to:

Assistant/Deputy Manager / Senior Management

Role Purpose
Support customer communication, daily operations and coordination with vendors, manufacturers and suppliers. Excellent English, email-writing and follow-up skills are required.

Key Responsibilities
- Handle customer enquiries, complaints and resolutions.
- Maintain customer-service records and escalate issues.
- Draft customer, vendor and supplier correspondence.
- Prepare internal updates and reports.
- Maintain operational trackers and deadlines.
- Coordinate with India-based and international stakeholders.
- Obtain quotations and compare proposals.
- Track samples, specifications, approvals, orders and deliveries.
- Follow up on delays and escalate quality, pricing or delivery issues.
- Visit vendors and suppliers when required.

Essential Skills
- Excellent spoken and written English.
- Strong professional email-writing and customer-service skills.
- Excellent coordination and follow-up.
- Excel / Google Sheets knowledge.
- Attention to detail and telephone etiquette.
- Vendor communication and problem-solving skills.
- Ability to multitask, work under pressure and travel as required.
Preferred:
Customer support, operations, procurement, F&B, hospitality, logistics, e-commerce or D2C experience.

Work Style
Candidates should be:
- Proactive, organised and ownership-driven.
- Strong communicators with excellent follow-up.
- Comfortable with changing priorities and cross-functional work.
- Professional, reliable and detail-oriented.
- Willing to take responsibility beyond a narrow job description.