Sales Advisor - Luxury Retail Store

Position overview
We are seeking a dynamic Sales Advisor for our Highend Luxury Fashion store in South Mumbai who will be responsible for offering a unique and personalized shopping experience to our clients. The ideal candidate will play a key role in driving sales and building lasting relationships with our clients, ensuring they receive the highest level of luxury shopping experience.

Key responsibilities

Customer Engagement

· Deliver an exceptional and personalized shopping experience to every customer, fostering a welcoming and luxurious atmosphere.

· Handle customer inquiries, feedback, and complaints professionally and promptly, striving to exceed customer expectations.

· Maintain an in-depth knowledge of our product range, including fabric details, weaving techniques and the story behind each collection to effectively communicate with our patrons.

· Build and nurture strong relationships with clients, ensuring repeat business through exceptional service.

· Represent brand in exhibitions and events as and when required.

Visual Merchandising:

· Assist in maintaining the store's visual standards, ensuring that displays are well-organized, appealing, and aligned with brand guidelines.

· Assist in the design and implementation of seasonal and promotional displays that reflect the brand’s image.

Store Maintenance

· Ensure the store environment is clean, organized, and welcoming, maintaining a high standard of presentation at all times.

· Ensure that all SOPs are followed, including proper handling of products and equipment.

Operations and Inventory management

· Manage inventory counts and maintain records of all incoming and outgoing movement of inventory.

· Ensure proper storage and upkeep of all inventory.

· Prepare stock and sales reports and share with HQ.

Qualifications

· Prior experience in sales, preferably in luxury fashion or high-end retail.

· Excellent interpersonal and communication skills, with a customer-centric approach.

· In-depth knowledge of retail operations, sales techniques, and inventory management.

· Passion and knowledge for High-end Global luxury fashion, with a keen eye for detail.

· Ability to thrive in a fast-paced and dynamic environment, adapting to changing priorities and demands.

What We Offer:

· Opportunity to work on diverse creative projects in the fashion & lifestyle domain

· Exposure to brand development, design, and social media marketing

· Supportive and growth-oriented environment

· Salary range ₹30,000 – 40,000 per month depends on prior work experience