Asst. Manager - Customer Service; Air Import​/Deputy Manager - Customer Service; Air Import

Position: Asst. Manager - Customer Service (Air Import) / Deputy Manager - Customer Service (Air Import)
Key Responsibilities:

Pricing
Handle inquiries received from customers, sales teams and agents.
Float the inquiries to overseas agents to procure competitive rates.
Receive and analyse rates from overseas agents.
Prepare a rate comparison chart incorporating margins
Prepare and share the most appropriate finalized quote with the sales team or customer for approval and nomination confirmation.

Shipment Handling & Documentation
Communicate and coordinate with overseas agents for booking and shipment execution
Handle and manage nomination shipments efficiently
Oversee and manage air shipment schedules to ensure timely deliveries
Taking care of smooth handling and movement of shipment from origin up-to destination.
Track shipments in transit and update customers on estimated arrival times
Resolve operational issues such as cargo delays or lost shipments
Ensure pre alert documents are timely sent to customer or broker for customs purposes.
Obtain customer approval for draft pre-alerts before finalization
Issue Delivery Orders (DO) as per airline procedures and ensure proper documentation flow
Share internal DOs with customers and CHA.
Timely response on emails from customers, suppliers, carriers and our internal network
Address any discrepancies in invoices or debit notes in a timely manner
Seek customer approvals for any additional charges not covered in the initial quotation
Fully understand the air import process flow and be proactively involved in looking for best practices to improve the operational process to be more effective, efficient and productive.

ERP System Management
Maintain up-to-date records on Logisys ERP
Generate and manage quotations within the system
Create job orders and update shipment details post-documentation
Continuously update shipment milestones to ensure transparency.

Active Networking
Attend industry events, trade shows, WCA meetings, virtual meets, and networking sessions with overseas agents and local vendors for business development.

Operations & Coordination
Handle end-to-end air import processes, ensuring smooth and safe shipment handling.
Coordinate with the clearance team for timely delivery of shipments.
Share pre-alert information, IGM details, and submit online delivery orders.

MUST HAVE skills:
TECHNICAL
Freight Forwarding Knowledge
Pricing & Negotiation
Customer Service Excellence
Documentation & Compliance
MS Office
Organizational Skills
Data Analysis & Reporting
CRM Tools Experience
BEHAVIOURAL COMPETENCIES
Excellent communication skills
Relationship Management
Attention to Detail
Problem Solving
Time Management
BEHAVIOURAL COMPETENCIES
Proactive Approach
Team Collaboration & Coordination

Candidates with relevant experience can share their resumes mentioning the role in the subject line at    or can also apply on Linked In page.