Senior Executive-Customer Service & Operations

SAR Group of Companies is an employee-friendly multinational logistics and freight forwarding organization with a presence in over 40 countries. Our team of 500+ professionals operates across 24 offices in India, the USA, and Southeast Asia, delivering comprehensive logistics, warehousing, and transportation solutions.
We are among the leading freight forwarders in the India–USA and India–Canada corridors, with 15+ years of experience and 50,000+ customers across industries. At SAR, we believe in innovation, customer centricity, and transparency, which help us stand apart in the logistics industry. We are also working towards an IPO in the next three years.

Our Vision:
To be the one stop source for importers & exporters providing end-to-end 360-degree solutions across all dimensions of freight forwarding, thereby, being the most preferred logistics partners across the globe by pioneering, transforming, and revolutionizing logistics tools and processes and delivering world class services.

Key Responsibilities Ocean Export (Nomination Shipments)
Handle end-to-end  Ocean Export Operations for nominated FCL & LCL shipments .
Coordinate with  nominated customers, overseas agents, shipping lines, NVOCCs, transporters, CHA, and other stakeholders  for smooth shipment execution.
Receive and process  shipment nominations  from overseas agents/customers and ensure timely coordination with the concerned parties.
Manage  booking placement, vessel schedules, cut-off timelines, and shipment execution  as per customer/agent requirements.
Prepare and submit  Shipping Instructions (SI)  within the stipulated timelines.
Coordinate with customers, agents, and shipping lines for  HBL & MBL issuance, amendments, surrender, and telex release .
Monitor  cargo movement, container pickup, stuffing, customs clearance, documentation, and vessel departure .
Provide timely  shipment status updates  to overseas agents, customers, and internal stakeholders.
Handle  rollovers, vessel changes, documentation discrepancies, delays, and other shipment exceptions .
Ensure shipments are handled in accordance with  customer/agent SOPs, export regulations, and shipping line requirements .
Coordinate with the  overseas agent for nomination-related requirements, documentation, pre-alerts, and shipment updates .
Ensure timely  invoicing, job closure, and completion of shipment documentation .
Update all required  shipment milestones and operational details in Logi-sys .
Maintain accurate  operational records, nomination trackers, and MIS reports .
Ensure high-quality customer and agent service through  proactive follow-up and timely resolution of operational issues .

Preferred Candidate Profile
Strong knowledge of  Ocean Export Operations , preferably with experience in  nomination shipments .
Experience handling  FCL & LCL, Direct, Nomination & Cross-Trade shipments .
Good knowledge of  HBL, MBL, BL Surrender, Telex Release, SI, and Pre-Alert procedures .
Good understanding of  Incoterms and international shipping practices .
Experience coordinating with  overseas agents, nominated customers, shipping lines, NVOCCs, transporters, and CHA .
Strong  coordination, communication, follow-up, and problem-solving skills .
Ability to manage  multiple shipments and strict documentation/cut-off timelines .
Proficiency in  MS Excel and freight forwarding software, preferably Logi-sys .

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