Customer Service Representative

Daleville, IN | Onsite | $18.00/hour

Are you passionate about helping people and delivering exceptional customer service? Were seeking a Customer Care Representative to join a dynamic customer support team where you'll be the first point of contact for customers, helping resolve questions, provide account support, and create positive experiences every day.

This is an excellent opportunity for individuals who enjoy problem-solving, thrive in a fast-paced environment, and are looking to build a long-term career with strong growth potential.

• Handle a high volume of inbound customer calls professionally and efficiently

• Assist customers with account inquiries, transactions, and transfers

• Support online and mobile banking services, including password resets and access issues

• Research customer concerns and provide timely resolutions

• Document customer interactions accurately while navigating multiple systems

• Identify opportunities to recommend relevant products and services when appropriate

• Deliver an outstanding customer experience with every interaction

• High School Diploma or GED

• Previous customer service or call center experience

• Strong verbal and written communication skills

• Excellent listening and conflict-resolution abilities

• Ability to multitask across multiple systems and applications

• Strong attention to detail and documentation skills

• Ability to pass background and employment verification requirements

• Banking, financial services, or related customer service experience

• Experience working in a metrics-driven environment

• Experience handling high-volume inbound calls

• Monday through Friday, assigned shifts between 8:00 AM and 6:00 PM

• Rotating Saturdays 9:00 AM to 1:00 PM

• Time off during the week is provided when working a Saturday shift

• Initial training is approximately 2 weeks, Monday through Friday, 8:00 AM to 4:30 PM

• Professional corporate office setting

• Traditional customer care/call center environment

• Business casual dress code

• Onsite café available

• Supportive leadership team and training resources

• Competitive pay at $18.00/hour

• Opportunity to gain valuable financial services and customer support experience

• Strong potential for contract extension and long-term career opportunities based on performance

• Resume-building experience with a recognized and established organization

• Collaborative team environment with hands‑on training and development

You enjoy helping others, stay calm under pressure, and can confidently manage multiple tasks  you're customer-focused, tech-savvy, and looking for an opportunity to grow your career in a professional environment, we'd love to hear from you.

This is a Contract to Hire position based out of Muncie, IN.

The pay range for this position is $18.00 - $18.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Muncie,IN.

This position is anticipated to close on Oct 20, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic…