Customer Service Representative

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Careers Why Work at Graphic Village?

We believe that people are the key to our continued growth and success. We have a great team and a positive working environment that provides challenging opportunities – allowing for personal growth and development. Every day is a chance to bring new ideas and energy to the table that drives positive change in the work we do, the way we work, and the impact we have on our clients and the industry.

We look for people who bring passion and accountability to their careers, those who want to succeed and enjoy their work. This is a place where you will grow and thrive, knowing that you not only bring value and new thinking to every project, but that you also help evolve the standard of print in the industry. We are proud of the level of talent and professionalism that can be found in every area of our company;

and are always looking for smart, enthusiastic people to further enhance and diversify our team. We have an ongoing open door submission policy, and if you are interested in joining us, check out our open positions or submit your resume below.

• Mission
• Vision
• Values

Mission

At Graphic Village, we redefine the power and possibility of print through collaboration, innovation, and a commitment to excellence. Our mission is to empower clients by delivering comprehensive print, packaging, environmental graphics, and fulfillment solutions from a versatile, one-stop resource. Through genuine one-to-one relationships, we immerse ourselves in our clients’ stories, becoming true partners in their success. With collaboration at the forefront of everything we do, we set ourselves apart, ensuring that as your trusted printing partner, we surpass service and quality expectations to jointly craft success in today’s dynamic business market.

Position:Customer Service Representative Location: Muncie, IN
Job :515 # of Openings:1 Summary/Objective The Customer Service Representative is primarily responsible for the organization, management, and support of incoming and in-progress jobs by serving as an extension of our client’s marketing, CRM, loyalty, and creative teams. This includes acknowledging all incoming orders in a timely and professional manner, accurately recording customer requests and job specs on our software, as well as other forms of job management, such as file manipulation and setup, requesting/proofing work orders for production, and monitoring all communications with customers and the design and production teams.

Essential Functions

• Accurately record customer requests and job specifications
• Manipulate files and setup
• Monitor all communications with customers and the design and production teams
• Manage ongoing communication with a focus on details necessary to successfully process orders through the facility in a timely and efficient manner
• Coordinate with client on timing of approvals for data and art (where necessary)
• Conduct proof reviews to ensure that all client and Graphic Village standards are met
• Identify production-related problems and solutions associated with client projects
• Troubleshoot and traffic all production-related tasks. Identify production-related problems and solutions associated with client projects and participate in decision making with Management and Production teams
• Facilitate the rollout of customer specifications for jobs and provide information to other employees as necessary that is specific to customer requirements for particular jobs
• Maintain knowledge and understanding of company product lines, capabilities, market conditions, price and competitive activity with client
• Determine and document account/departmental best practices, special projects and SOP’s.
• Handle front-end customer walk-ins and take client phone calls as…