Customer Service Representative - PRN

Customer Service Representative I - PRN

We are searching for a team-oriented, energetic individual who takes pride in providing excellent service to patients, employees, and providers to join our team at IU Health, Ball Memorial Hospital. As the Customer Service Representative for over 100+ offices, you will be the primary contact of all of IU Health in the East Central Region functioning as the information hub that answers, routes, and manages critical and non-critical calls 24 hours a day, 365 days a year.

This position involves processing internal and external calls that involve screening for patient information, overhead and digital paging, documenting emergent calls, handling after hours service calls, working as dispatch for security, and utilizing on-call schedules and providers for emergencies after hours.

Location:

Ball Memorial Hospital, 2401 W. University Ave, Muncie, IN 47303

Schedule:

ONSITE ONLY - PRN - As Needed - including Mornings, Afternoons, Evenings, Nights – Rotating Weekends and Holidays

Training is 5-7 weeks Monday-Friday on all 3 shifts

Key Responsibilities:

• Handling Internal and External Calls
• Screening Patient Information
• Paging, Documenting and Handling Operational/Facility Needs and Emergency Procedures
• Dispatching IU Health Police
• Utilizing & Scheduling Internal and External Providers
• Providing Directory Services

Qualifications:

• High School Diploma/ GED Required
• Proficiency in computers & telephone inquiries required
• Customer service experience required
• Knowledge of medical terminology preferred
• Strong verbal communicator
• Strong interpersonal skills
• Call Center experience
• Medical Office/Healthcare Facility Experience Preferred

Organization

Description:

IU Health is a regional leader in providing the right healthcare when and where you need it most. Focusing on creating a healthy and inviting culture to patients and employees alike, with values centered around purpose, excellence, compassion, and teamwork.

Requirements:

• High School Diploma/GED is required.
• Requires 0-3 years of relevant experience.
• Requires proficiency in Microsoft Office.
• Requires the ability to manage time effectively in a fast-paced environment.

We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation.