Market Leader

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First Merchants Bank is seeking a Market Leader to join our team! This position will provide strong leadership to effectively develop and drive strategic and tactical sales and service goals across the assigned market to ensure company goals and metrics are achieved. You will play a major role in recruiting, developing and retaining high quality employees at all levels within your market, and overseeing operational soundness of the banking centers through coaching and inspection of policies and procedures.

• Develop and implement an aggressive sales strategy designed to drive and exceed established deposit, loan and partner referral goals with new and existing client relationships to support attainment of scorecard goals and metrics.
• Complete quarterly strategic plans to grow the market, including promotions and calling campaigns.
• Promote a sales culture and ensure staff receive proper training to respond to customers’ needs with timely recommendations.
• Assign sales goals to banking center team members to maximize individual efforts.
• Inspect banking center sales management routines consistently, including daily huddles, weekly sales meetings, weekly employee touch bases, and monthly observations.
• Review and evaluate weekly and monthly sales reporting at the market and banking center level to identify trends and performance objectives.
• Promote community involvement and leverage contacts to create new business opportunities.
• Implement effective sales management routines to coach, teach, train and inspect sales activities within the assigned banking centers.
• Administer weekly sales calls with leadership team and partners to focus on key sales metrics.
• Facilitate frequent touch bases with each banking center manager and lending leaders to discuss specific sales and service metrics.
• Conduct a minimum of two in‑person banking center visits each week to review sales and service levels.
• Complete a branch visit agenda at least every six months to ensure compliance with all sales and operational components.
• Conduct monthly banking center manager meetings to maintain high training, knowledge and communication standards.
• Establish high expectations for superior quality customer service and ensure delivery of Gold Standard for Service expectations.
• Use customer feedback surveys to coach managers to build customer loyalty.
• Respond to all customer issues escalated through the portal within 24 hours.
• Create and foster a positive employee experience in the market.
• Participate actively in hiring and recruitment and provide open, honest feedback.
• Evaluate performance consistently and hold regular performance conversations.
• Resolve personnel issues with HR to ensure compliance with procedures and guidelines.
• Make salary and promotion recommendations as appropriate.
• Oversee operational aspects within banking centers, ensuring compliance with the monthly operations scorecard and security policies.
• Set and maintain high branch appearance standards.
• Attend and complete all applicable annual compliance training and ensure team completion.

• Bachelor’s degree in business or related field, or an Associate’s degree plus two years of college, or four years of related work/military experience, with any additional required experience.
• Over five years of sales, management, banking, or related experience, including supervisory or management roles.
• Requires S.A.F.E Act registration and NMLS qualification within three months of hire.

• Prior banking experience.

• Base pay plus bonuses.
• Medical, dental and vision insurance.
• 401(k).
• Health savings and flexible spending accounts.
• Vacation and sick time.
• Paid holidays.
• Paid parental leave.
• Tuition reimbursement.

First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our vision, mission, and team statement reflect and reinforce that authentic service philosophy.

Our Vision:
Enhance the financial wellness of the diverse communities we serve.

Our Mission:
To be the most responsive, knowledgeable, and high‑performing financial organization for our clients, teammates, and shareholders.

Our Team: “We are a collection of dynamic colleagues with diverse experiences... committed to inclusion and belonging.”

Apply today to begin your career with us!