Operations Manager

Description

School-Based Behavior Consultation focuses on skill development & challenging behavior reduction for student success! SBBC provides ABA therapy & behavior support interventions in-school & in-home to improve social skills, academics, vocational skills, functional skills, & communication. This is accomplished through the use of Applied Behavior Analysis (ABA) & in collaboration with other specialists, school staff, the students we serve, & caregivers.

SBBC is student-oriented. Through the use of behavior-analytic methods, we place highest priority on equipping & empowering students to reach new heights in every setting they encounter!

Mission: We are a dedicated team of professionals specializing in Applied Behavior Analysis (ABA) and other multidisciplinary fields. We partner with individuals with autism spectrum disorder, their caregivers, educators, and community support teams to build meaningful skills, promote independence, and empower every individual to reach their fullest potential in all areas of life.

Vision: We envision a future where individuals with autism spectrum disorder across East Central Indiana thrive in inclusive environments and lead lives of greater independence and purpose—empowered by the meaningful, individualized support provided by SBBC.

The Operations Manager oversees the day-to-day operations of School-Based Behavior Consultation (SBBC). Responsibilities range from administrative duties to the development of the agency’s team, including but not limited to:

• Assist with new administrative and clinical staff orientation training.
• Manages employee and client relations.
• Ensures financial health of the center based on prescriptive key performance indicators.
• Communicates with staff, clients, and families.

• Develop and implement operational policies and procedures to streamline workflows.
• Manage the day-to-day operations of the center, ensuring efficiency and compliance with standards.
• Coordinate staff scheduling, ensuring optimal utilization of clinical and support staff.
• Communicate, implement, and represent SBBC's policies and mission at the agency
• Create and maintain strong staff engagement and culture.
• Supervise administrative daily operations to ensure employee and patient satisfaction.
• Manage employee timesheets, making edits as needed.
• Attend interviews for staff in the service area
• Partner with SBBC Clinical Supervisor to obtain / maintain high scores in patient and staff satisfaction.
• Manage all aspects of SBBC purchasing budget and oversee the tracking of equipment and devices.
• Prepare itemized list of needed items and research to ensure fiscal responsibility.
• Oversee the procurement and management of equipment, supplies, and materials.
• Distribute purchased items to appropriate people and/or locations.
• Lead improvements in areas of patient retention, staff development and retention, and division growth to support the financial health of the agency and SBBC.
• Maintain client and employee privacy in accordance with SBBC policy and HIPAA regulations.
• Maintain and improve the physical facilities to provide a safe and conducive environment for ABA services.
• Coordinate maintenance, repairs, and security measures.
• Generate reports on operational performance, including resource utilization and cost control.
• Assist in budget planning and financial management.
• Monitor expenses, identify cost‑saving opportunities, and report financial performance.
• Provide support to administrative and clinical teams to address operational challenges.
• Foster a positive and efficient work environment.
• Attend required training and meetings.
• Coordinate and execute staff performance reviews, ensuring timely tracking, documentation, and…